Why can't i send info from web page AESdirect.gov

I DO TRANSMISSION THROUGH TE WEB SITE AESDIRECT.GOV TO SEND INFORMATION TO U.S. CUSTOMS.
THROUGH FIREFOX I CAN ENTER AESDIRECT.GOV WEB PAGE, BUT WHEN I ENTER MY INFORMATION AND SUBMIT IT TO U.S. CUSTOMS IT DOESN'T TRANSMIT IT. WHY.
THANKS
RAFAEL

The following previous discussion may have something that will help: i can receive email but cannot send any on my new iphone5. have followed suggestions. any ideas?
Also, if you are using Gmail's 2-step verification, be sure you are using an application specific password: https://support.google.com/mail/answer/1173270?hl=en

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Why can't i send info from web page AESdirect.gov

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