Why can't I send messages to other desktop users through iMessage?

I recently started a new job and they use iMessage to talk to each other. I created an account and added a contact that has and uses iMessage but whenever I try to send a message it tells me the message could not be sent because they are not registered.
When I go to Messages / My Status my options are greyed out.

Sign out of iMessage, then log out or restart the computer. Try again. If there's no change, launch the Contacts application and make sure you have only one card for yourself.

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