Why can't I "Share My Screen"?

Friday I was in a trouble-shooting session via Adobe's "chat" trying to get my Captivate app reactivated on a new PC (Windows 7). The Adobe tech support person wanted to see the window I was looking at, so the support person gave me to the link in the chat window to "share screen, " which opened Adobe Connect. After Adobe Connect opened, I clicked "Share My Screen," but it didn't work.
Why would it not work? Might it relate to my company's standard Internet security settings?
Here are my Internet security settings:
Any other ideas?
Thank you!
Jan

Hey Jan,
There's no need to purchase Adobe Connect - anyone can download the Adobe Connect add-in. The add-in is actually only required if you need to share your screen (we've never added that functionality to the Flash Player).
You can install the add-in manually, though there is also somethig we call the 'lightning install' process that happens when you try to share your screen without the add-in installed. The lightning install should only take a few seconds and it usually even works for customers in locked-down desktop environments. Once installed, the meeting room would re-open in the add-in.
In your case - it looks like the lightning install failed (or didn't begin). Perhaps IE blocked it, or perhaps there was a yellow bar at the top of your screen that you may not have noticed.
In any case, manually installing the add-in should resolve the issue.
I'd recommend using version 9 of the add-in since it's backwards compatible.
Thanks,
Alistair
Sr. Product Enablement Manager, Adobe Connect

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