Why can't I uninstall Quick Time?
I cannot uninstall QuickTime / update ITunes because it cannot locate the directory where 'Quick Time.msi' is located.
I deleted the Quick Time folder in the Program Files, but it didn't help. I'm not real big on computers but I've been pretty good in the past. PLEASE HELP. I want to update my ITunes, and my IPod but I can't.
I cannot uninstall QuickTime / update ITunes because it cannot locate the directory where 'Quick Time.msi' is located.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)
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For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. See notes 1 & 3 below the box in particular, and include the ..\Program Files\QuickTime folder in the removal process.
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No luck you will have to manually uninstall which is a pain. Delete the files and open regedit and delete the registry entries.. better still use the system restore to go back to a previous system where you had no 4.2 installed..
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it said that the current QT was on a network that wasn't available to me and it wouldn't let me uninstall it so I got rid of the whole folder
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another install. Does it go through properly this time? -
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WEY CAN'T I OPEN REAL TIME OR QUICK TIME,
I HAVE DOWNLOADED BOTH APPS. DO I NEED A WINDOWS PROGRAM TO RUN AND IF SO WHAT?Try deleting the .plists.
Application corruption problems: You need to look in your user Library/Preferences for the .plist. Hold down the option key while using the Finder "Go To Folder" command. Enter ~`/Library. Delete the .plist(s) for the application.
If you prefer to make your user library permanently visible, use the Terminal command found below.
http://osxdaily.com/2011/07/04/show-library-directory-in-mac-os-x-lion/
You might want to bookmark the command. I had to use it again after I installed 10.8.2. I have also been informed that if you drag the user library to Finder it will remain visible. -
Home computer- XP Pro, SP3. I'm having trouble downloading the latest Itunes. I tried to use the add/delete Quick Time but it won't let me.It says - "The feature trying to use is on a network that is unavailable".
Please advise. If I have to I'll go into the registry.For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. See notes 1 & 3 below the box in particular, and include the ..\Program Files\QuickTime folder in the removal process.
Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2
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