Why can't I use any downloaded program on my Macbook?

It seems to be that I can't do anything when I open a downloaded program. That includes programs such as Adobe, Microsoft Office en even the smallest such as VLC Media Player. Programs that were already on the laptop such as Safari, Finder, Apple Mail, App Store are no problem. I can restart the computer and maybe it will work again but it is about a 1/10 chance.
I have a 15 inch Macbook Mid 2010 version 10.6.8. I have updated to Mavericks but it didn't help the situation (version 10.9)

Hi BigDaddy,
I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Re: Why can't I use a Movers Coupon on a MacBook

I am now having the exact same issue with the Atlanta - Buckhead store. I tried messaging Allan directly but haven't gotten a response. Is there another Best Buy representative that can help me?

Hi rcedmonds,
I apologize for the apparent tardiness of my reply. The holidays are a busy time for the forum, so we appreciate your patience while waiting for assistance. We do our best to respond to all of our customers as promptly as possible and in the order in which they are received. To make sure your inquiries are resolved in a timely manner, we ask that you publicly post here on the forum boards. In the event we require additional information from you to assist with your case, we will invite you to send a private message to us directly.
Having said this, I'm disappointed to hear of your frustration at the Buckhead store when presenting your Movers Coupon. I love to use coupons whenever I can, and finding one for any electronic item can be difficult, so it’s regrettable we may have denied your request to use yours towards the purchase of a new MacBook.
As you should be able to use the computer for the purchase, please know that I’ve already reached out to local leadership at the store and provided them with the necessary information about your coupon. At your earliest convenience, please visit the store to attempt this purchase again, as you shouldn’t have any future problems using this particular coupon on a MacBook computer.
Thanks for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Why can't I use a Movers Coupon on a MacBook

I tried to buy a MacBook Pro at the Best Buy store in DeerPark (IL) but was told by a store associate that I could not use my movers coupon as the MacBook was already on sale. There is no mention of this exclusion in the coupon or BestBuy.com.
I have seen people successfully stack a student discount and the movers coupon on MacBooks that were already on sale, but my local store says it can't be done.
Can a Moderator here clarify the policy? As an Elie Plus member I would prefer to spend my money at Beat Buy, especially if I can use these coupons to offset the sales tax and get my final cost to what I would spend on Amazon without these hassles.
Solved!
Go to Solution.

Hi BigDaddy,
I’m sorry if this associate gave you incorrect information regarding our Movers Coupons. Movers Coupons can be used towards the purchase of a MacBook Pro that is on sale. You state this store is our store in DeerPark, IL, but I don’t see a store located in a town named DeerPark. Could the location of this Best Buy be in a different city?
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message

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Why can't I use any downloaded program on my Macbook?

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