Why can't I use HP Smart Web Printing since I upgraded?

After I upgraded Firefox, it said that you do not support HP Smart Web Printing and I guess it disabled it. I use that a lot and want it back. If I have to go back to my old version, I would do it but don't know which version to go back to.

Problems printing web pages
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer
Check and tell if its working.

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I deleted the HP Smart Web Printing (but kept the link) and now I don't know how to get it back.

I had 23 Microsoft updates and 12 did not update. I am 73 and not very computer literate. I finally (accidentally) discovered that, at least part of the problem, was that I must have installed Explorer 9. It told me to update to a new driver/software. I was trying to do it step-by-step and that's when I deleted the Smart Web Printing. On the second step of trying to fix it, it would not update because it says it doesn't support 64 bit (which I have). It only supposed 32 bit. HELP. I can't figure out how to get my smart web printing back. Also, I don't know how to get my system back to a lower Explorer since I apparently have 9.
This question was solved.
View Solution.

Hello BarbG,
HP no longer offers the Smart Web Print software available for download since the change to Smart Print. Rather than trying to get around this maybe we can look at at least resolving the issues you are having.
For one the Smart Print software can be found here
HP Smart Web Printing Software Replaced by HP Smart Print
Available on the link are step by step instructions on installation and setup of Smart Print, including videos on how to use Smart Print so you can become accustomed to using it.
Now before we get into that what you will want to do is verify that you are truely running IE9 64 bit versus the 32 bit. HP Smart Print only supports 32 bit so we want to make sure we are using that.
To check the version of IE you are running follow these steps.
1. Launch Internet Explorer
2. Click on Help
3. Select About Internet Explorer
4. If the version of Internet Explorer has 64 bit next to it then you are running the 64 bit version. If it doesn't say then you are running the 32 bit version and are good!
If you are running the 64 bit version we next need to see if you already have the 32 bit version on your computer.
1.Click on Start
2. Select All programs
3. Look for Internet Explorer (64-bit)
Just below that entry should be another entry called "Internet Explorer" This version of Internet Explorer should be the 32 bit version and you can verify this by repeating the before mentioned steps.
Once you verify that you are running the 32 bit version of IE then you can proceed with installing the Smart Print software.
Also note a few other additional places to check and run IE 32 bit are below:
Go to start->all program->accessories, IE 32 bit version should be located here
You can also find the IE 32 bit version in this path "C:\Program Files (x86)\Internet Explorer\iexplore.exe."
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Having a problem with HP smart web printing add-on with recent versions of Firefox (3.6.12 today)?
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Locate the "C:\Program Files\HP\Digital Imaging\smart web printing " folder. In it there should be a mozilla add-on folder. Click on it. Open the "install.rdf" file with notepad. Change the content of the <em:maxVersion> tag to 3.6.* (or later version). for example you will have <em:maxVersion>3.6.*.*</em:maxVersion>. Save "install.rdf".
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Then just slide this file (my_hpwebprinting.xpi) on the firefox icon. Wait until a firefox page opens and drop the xpi file on it.
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Not working i have triede 6 times now.
<?xml version="1.0"?>
<RDF xmlns="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns:em="http://www.mozilla.org/2004/em-rdf#">
<Description about="urn:mozilla:install-manifest">
 <em:id>[email protected]</em:id>
 <em:version>4.60</em:version>
 <em:targetApplication>
 
 <Description>
 <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
 <em:minVersion>3.5.0.0</em:minVersion>
 <em:maxVersion>3.6.*</em:maxVersion>
 </Description>
 </em:targetApplication>
 
 <em:name>HP Smart Web Printing</em:name>
 <em:description>Print what you want, how you want.</em:description>
 <em:creator>hp.com</em:creator>
 <em:homepageURL>http://www.hp.com/go/smartwebprinting</em:homepageURL>
 <em:aboutURL>chrome://hpsmartwebprinting/content/about.xul</em:aboutURL>
 <em:iconURL>chrome://hpsmartwebprinting/skin/toolbar-icon-normal-24.png</em:iconURL>
 <em:targetPlatform>WINNT_x86-msvc</em:targetPlatform>
</Description>
</RDF>
Thats how it looks now.
this was how it looked the first 3 times:
<?xml version="1.0"?>
<RDF xmlns="http://www.w3.org/1999/02/22-rdf-syntax-ns#"
 xmlns:em="http://www.mozilla.org/2004/em-rdf#">
<Description about="urn:mozilla:install-manifest">
 <em:id>[email protected]</em:id>
 <em:version>4.60</em:version>
 <em:targetApplication>
 
 <Description>
 <em:id>{ec8030f7-c20a-464f-9b0e-13a3a9e97384}</em:id>
 <em:minVersion>3.5.0.0</em:minVersion>
 <em:maxVersion>3.6.*.*</em:maxVersion>
 </Description>
 </em:targetApplication>
 
 <em:name>HP Smart Web Printing</em:name>
 <em:description>Print what you want, how you want.</em:description>
 <em:creator>hp.com</em:creator>
 <em:homepageURL>http://www.hp.com/go/smartwebprinting</em:homepageURL>
 <em:aboutURL>chrome://hpsmartwebprinting/content/about.xul</em:aboutURL>
 <em:iconURL>chrome://hpsmartwebprinting/skin/toolbar-icon-normal-24.png</em:iconURL>
 <em:targetPlatform>WINNT_x86-msvc</em:targetPlatform>
</Description>
</RDF>
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IE9 has not yet been released in final form, it is still in Beta. I do not know if HP has any plans to support the Web Printing application on IE9, but if they do I would not expect them to release anything before the official IE9 release.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Why can't I use HP Smart Web Printing since I upgraded?

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