Why can't i use my iphone 5 in Thailand?

Hi everyone,
I just went into my service provider and put a sim in my iphone 5, it came up with no service. I bought my phone online from the apple store and it wasn't part of a contract or anything which would cause it to be 'locked'. I previously had a iphone 4s and that worked fine. Bought that one exactly the same way as the 5. I have giffgaff while in the uk and that works fine. How come i can't use a Thai sim card? is it to do with my phone being locked or is it the carrier?
Thanks guys

Did you buy your iPhone without contract or unlocked - they are
not the same thing even though the price is generally the same.
Sounds like your iPhone is locked to a wireless carrier. You will have
to contact that carrier to see if they offer unlocking and if you qualify.

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