Why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store
why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store
I'm working on a 27" imac with os x 10.9.5
I bought elements 13 in the adobe online shop. Downloaded it and tried to install it. The moment i filled in the serial number (given by adobe) i got the message can not validate this number, try customer support.
I called but elements is not supported by phone they redirected me to the chat. I tried to times, but the chat is not available.
I tried to return my purchase, but for that you have to register and thats only possible when it is validated. So i bought a E 80,00 programm and can't use it.
Then i got to my account to see in my order history (some time ago i bought lightroom and elements 12). I saw my elements 13 order and when i clicked it i saw my serial number (witch is not working) but to my astonishment is saw a price of E 100,00. And the message that something is wrong with my order history and i should contact customer support.
On the internet i saw a lot of the same problems and i think dat adobe is not concerned at all. Just buy and thats that!!!!!
Well anybody help help help!!!!!!!!
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Product Code <removed by moderator>.
My work email is <Removed by moderator>Jeff,
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I've recieved a free Adobe CD Rom for Adobe Lightroom 5 after buying a new Samsung Camera,
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in this case I would use Adobe's Chat to talk to an employee.. Click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences.
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