Why can't I validate Premiere Elements 12

Why can't I validate Premiere Elements 12 & Photoshop Elements 12 after successful serial number registrations? Both are legitimate programs. I reinstalled as trial versions so that I could key in my serial numbers with no luck ! I have 3 days left before programs stop working! I also chatted with an adobe rep with no help / resolution at all. He wanted to refer me to a technician who could help with my event viewer & have me pay for it! ... what a wise guy!! So far I received no help regarding my adobe programs! Please help!

Pinkcat
On what computer operating system are you trying to install Photoshop Elements 12 and Premiere Elements 12? For now I will assume Windows 7, 8, or 8.1 64 bit.
Did you purchase these programs from Adobe direct as online downloads? Are you trying to install them one at a time with antivirus and
firewall(s) disabled?
1. Go to Control Panel/Programs and confirm that these programs are not listed under installed program.
2. Make sure
a. anti-virus and firewall(s) are disabled
b. do a ccleaner run through (regular cleaner and registry cleaner parts)
CCleaner - Download
c. install Premiere Elements 12...if any problems, please look at
http://www.atr935.blogspot.com/2014/04/pe12-premiere-elements-12-editor-will.html
ATR Premiere Elements Troubleshooting: PE12: Sign In Failure (Connect to Internet or Fix Computer Clock)
Assure that you are running the program from a User Account with Administrative Privileges and with Run As Administrator applied (see right click of desktop icon)
Be sure to have QuickTime (latest version) installed on the computer with Premiere Elements 12.
Also, we might delete the Adobe Premiere Elements Prefs file or the whole 12.0 Folder in which it exists....but that is on hold for now.
Also, we might create a new User Account with Administrative Privileges and install and run program there....but that is on hold for now.
If you want to do your own looking at the Event Viewer - right click Computer listing, select Manage, Event Viewer, Windows Logs and Application under Windows Logs. Look for an error or warning that appears related to the time and date of your failure event.
Please review and consider.
We will be watching for your follow up.
Thank you.
ATR
Add On...Once Premiere Elements install is successful, then we will move on to Photoshop Elements.

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Answer to my question: Why can I not use Premiere Elements 12 on my PC with WIndows 8.1 when the video is done with the same software on a PC with Windows 7?

i got an answer to use archive function from Mr. Romano:
I did as you said, but it did not work, I get the dummy video with no real video.
I had no menu yet on the video.
What came in my mind when I read your e-mail, on one PC is WIndows 8.1 64 bit and on the other Windows 7 32 bit.
When I load the videos from the camrecorder (tape) with Premiere Elements without doing something, I can switch to the other PC and it works.
Regards
N. Singer

Vaihingen
How did you go about transferring the Premiere Elements 12 project on Windows 7 64 bit to Premiere Elements 12 on Windows 8.1 64 bit.
Therein is what I believe is your problem. You in all likelihood do not have a codec problem of any kind, rather Premiere Elements 12 project on Windows 8.1 64 bit with disconnect between it source media and the project file. Here is how it goes.
When you import a file into Premiere Elements project, what you have in Premiere Elements is a copy of the original which is still at its hard drive save location. But the project must trace back to that original on its hard drive save location.
You may have the project.prel (project file) opening in Premiere Elements 12 on the second computer, but what I suspect to be the case is that you do not have the project media on that second computer.
If so....On the first computer, archive the project with File Menu/Project Archiver and its Copy Project option. Transfer the resulting saved Copied Folder to a USB Flash Drive which will be used to transfer the Copied Folder to the second computer. In the second computer, open the Copied Folder, right click the project.prel file in the Copied Folder, select Open With, and then Premiere Elements 12.
Did you set up disc menu in the Premiere Elements 12 Windows 7 64 bit project?
Please review and consider the above and let us know if any or all of that applies to your situation.
Thank you.
ATR

Why can I not use Premiere Elements 12 on PC with Windows 8.1 when the vidio is done with the same software on a PC with Windows 7?

I have made a Video on one PC with Premiere Emements 12 and want to continue on a PC with the same Premiere Elements 12 on and Windows 8.1. The systen wants other Codec.
What can I do?
By the way with Magix is it possible to work on both PC.

Vaihingen
How did you go about transferring the Premiere Elements 12 project on Windows 7 64 bit to Premiere Elements 12 on Windows 8.1 64 bit.
Therein is what I believe is your problem. You in all likelihood do not have a codec problem of any kind, rather Premiere Elements 12 project on Windows 8.1 64 bit with disconnect between it source media and the project file. Here is how it goes.
When you import a file into Premiere Elements project, what you have in Premiere Elements is a copy of the original which is still at its hard drive save location. But the project must trace back to that original on its hard drive save location.
You may have the project.prel (project file) opening in Premiere Elements 12 on the second computer, but what I suspect to be the case is that you do not have the project media on that second computer.
If so....On the first computer, archive the project with File Menu/Project Archiver and its Copy Project option. Transfer the resulting saved Copied Folder to a USB Flash Drive which will be used to transfer the Copied Folder to the second computer. In the second computer, open the Copied Folder, right click the project.prel file in the Copied Folder, select Open With, and then Premiere Elements 12.
Did you set up disc menu in the Premiere Elements 12 Windows 7 64 bit project?
Please review and consider the above and let us know if any or all of that applies to your situation.
Thank you.
ATR

Why can't I install Premiere Elements 11

After downloading Premier Elements 11, I get the message that there is an error and it cannot be installed. The download is PremiereElements_11_WWEFDJ_win32 (2).7z and there is a problem with the last two digits apparently, anyone able to help on this one?

Hi fready49,
An attempt to re-download the same file twice will add (2) at the end of the file name.
Please remove the (2) from the file name so that its named : PremiereElements_11_WWEFDJ_win32.7z
and then double click the downloaded .exe file to begin the installation.
Regards,
Rave

Why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store

why can't i validate nor register my downloaded elements even tough i have a serial number from adobe store

I'm working on a 27" imac with os x 10.9.5
I bought elements 13 in the adobe online shop. Downloaded it and tried to install it. The moment i filled in the serial number (given by adobe) i got the message can not validate this number, try customer support.
I called but elements is not supported by phone they redirected me to the chat. I tried to times, but the chat is not available.
I tried to return my purchase, but for that you have to register and thats only possible when it is validated. So i bought a E 80,00 programm and can't use it.
Then i got to my account to see in my order history (some time ago i bought lightroom and elements 12). I saw my elements 13 order and when i clicked it i saw my serial number (witch is not working) but to my astonishment is saw a price of E 100,00. And the message that something is wrong with my order history and i should contact customer support.
On the internet i saw a lot of the same problems and i think dat adobe is not concerned at all. Just buy and thats that!!!!!
Well anybody help help help!!!!!!!!

Why can't my computer update elements 9 - keeps coming up as error and try later. I can't now process RAW files it comes up as CR2

why can't do updates for elements 9 keep coming up as "error in system try later" I can't now process RAW files they come up as CR2. This has happened in lightroom 5 also

594594
What is your program - Photoshop Elements 9 or Premiere Elements 9? If Photoshop Elements 9, you have posted in the wrong forum. You have posted in Adobe Premiere Elements Forum (video editing). Although Camera Raw allows for the import of raw format image and dng into a Premiere Elements project as source media, you cannot "process" it in the Camera Raw dialog. You need Photoshop Elements for that.
If your program is Photoshop Elements, please re-post your thread in the Adobe Photoshop Elements Forum or wait for a moderator here to see your thread here and move it from here to there.
Photoshop Elements
Some information that might help as you take care of the above....
Does your current problem exist with and without antivirus and firewall(s) disabled?
Are you getting an error message (number/code) associate with your Help Menu/Update?
The latest version of Camera Raw that is supported by version 9.0/9.0.1 seems to be 6.5. Do you have that currently installed?
If you cannot get the program's Help Menu/Update to work for you, then download and install Camera Raw 6.5 from the following from Adobe
For Mac
http://www.adobe.com/support/downloads/detail.jsp?ftpID=5263
For Windows
Adobe - Adobe Camera Raw and DNG Converter : For Windows : Camera Raw 6.5 update
What camera are you using to generate your raw format images.
Camera Raw plug-in | Supported cameras
If it is not yet supported by 6.5, then
a. move to a later version of Photoshop Elements that supports a later version of Camera Raw that supports your camera.
b. use the dng converter
ATR

How can I move my Premiere elements 8 from my old pc to my new imac?

How can I move my Premiere elements 8 from my old pc to my new imac?

tenfootprints
Does your imac come with a Windows Mac interface?
If not, you cannot. There is no Premiere Elements 8 Mac version. And, you cannot install Premiere Elements 8 Windows on
a Mac computer. As I recall, Premiere Elements 9.0/9.0.1 was the first Premiere Elements version to be offered in Windows and Mac versions.
Please explain with more details.
Thanks.
ATR

Can't open adobe premiere element 11 on my MacBook Pro? which I buy it from App Store? plz help

can't open adobe premiere element 11 on my MacBook Pro? which I buy it from App Store? plz help
its says that its currently not availabe
I have so many work counting on this programme plz help

Thank you for your replay
It was working on my Mac before installing the new update of Mac software. then its corrupted
from where I can ask for refund? as I bought from App Store ?
regards

I can not download Adobe Premiere Elements 11

I can not download Adobe Premiere Elements 11 which I just paid for online. The Adobe website tells me I need Internet Explorer 4 or higher. I have version 10 IE. How do I get my download?

This question pops up frequently in these forums. It's a known issue with IE10 and Adobe's website.
The Adobe download manager seems to confuse IE10 for IE1 and thinks IE10 is out of date.
You can either use Compatibility View in IE10 and switch to IE9.
Or use a different browser to download.
See http://forums.adobe.com/message/5450179

Why can't I download premiere pro try version?

why can't I download premiere pro try version?

Hi Gonzalito,
Thanks for posting on Adobe forums,
Please check the system requirements here http://www.adobe.com/in/products/premiere/tech-specs.html
Regards,
Sandeep

Why can't i download premiere pro cc to win7 core i7 laptop?

why can't i download premiere pro cc to win7 core i7 laptop?

Help for Download & Install & Setup & Activation
http://forums.adobe.com/community/download_install_setup
Next link has a "Chat Now" button near the bottom
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Why can't I download Premiere and After Effects CC on my laptop?

Why can't I download Premiere and After Effects CC on my laptop? I don't have the option for the Creative Cloud apllication on my menu bar as well. It launches Adobe Download Manager instead. Software like Photoshop and Illustrator CC are working fine?
Thanks!
Jose Chama

If it doesn't show up your system doesn't support it. It's as easy as that. Refer to the system requirements for the applications.
Mylenium

Can I use adobe premiere elements 13 to organize photos? How?

Can I use adobe premiere elements 13 to organize photos? How?

michaelj
Premiere Elements 13 Editor comes with the Elements Organizer 13 separate area.
Yes, you can use its Elements Organizer 13 to organize photos and do other things and is integrated with the Premiere Elements 13 Editor.
Maybe first review and consider the following and then let us know if you have questions or need clarification on any of the following
Elements Organizer Help | Help and tutorials
http://helpx.adobe.com/pdf/elements-organizer_reference.pdf
In the Project Assets of the Premiere Elements 13 Editor itself, there is a certain degree of organizing source media in the Expert workspace/Project Assets.
Do you currently have Premiere Elements 13? If not, you might consider download and installing the tryout from Adobe for explore its compatibility with your
computer environment and project goals. Be aware that there can be issues with the playback of some video files in the Elements Organizer 13 player.
ATR

Can't upload from premiere elements to youtube

I'm trying to upload a 25 minute video to youtube. It says the following: "The video duration exceeds the maximum duration supported by the destination. Please reduce the duration of the video and try again."
youtube supports videos of this size now. How can I get past this? Thanks!

Thanks A.T. So far the default setting are working just fine, but this is good info in case that changes.Jan
From: A.T. Romano <[email protected]>
To: Janice Yuvan <[email protected]>
Sent: Saturday, May 2, 2015 11:30 AM
Subject: can't upload from premiere elements to youtube
can't upload from premiere elements to youtube
created by A.T. Romano in Premiere Elements - View the full discussionjanicey For your workaround, you have been pointed to Publish+Share/Computer/AVCHD with Presets = YouTube Widescreen HD.The default for that preset is 1280 x 720 @ 24 progressive frames per second with a bitrate of 8 Mbps (megabits per second). If you want other than that default setting, you can customize that preset to 1920 x 1080 @ 29.97 or 25 progressive frames as well under the Advanced Button Video tab of the preset. Determine if the bitrate needs adjustment and the file size is acceptable You might also want to explore using Presets = MP4 - H.264 1920 x 1080p30 (or 25 as appropriate) and customize the preset under the Advanced Button/Video Tab of the preset. Watch the file size. If you are OK with the 1280 x 720 for quality and file size, then please disregard the suggestion for this. If you are interested in the suggestion, do not hesitate to ask questions or ask for clarification if needed. ATR If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7505552#7505552 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7505552#7505552 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Premiere Elements by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Does Element 11 support Sony A7r? why can't I use my element 11 to process images produced by Sony A7r?

does Element 11 support Sony A7r? why can't I use my element 11 to process images produced by Sony A7r?

If you convert your files to the Adobe Raw format (DNG)thyry will open in PSE11.
Windows download (.exe file) click here DNG Converter 8.3
Mac download (.dmg file) click here DNG Converter 8.3
You can convert a whole folder of raw images in one click. See this quick video tutorial:
You Tube click here for DNG Converter tutorial

Why can't I validate Premiere Elements 12

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