Why can't I view my video?

I am new on PP CS6 (trial version). When I try to import my video file (.mov from a Canon XF professional movie camera) it tells me "codec missing or unavailable".  What codec do I need to fix this, or is there something else I can do to remedy this proble? I was thinking I might be able to convert these files to H264 files.  Is this true?  will it help?  The files are substantial in size (17-22 gigs) each - there are four.

Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen
shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30
For PC http://mediainfo.sourceforge.net/en or http://www.headbands.com/gspot/
For Mac http://mediainspector.massanti.com/

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