Why can't I view responses and form shared with me anymore?

Someone shared a form with me, made me a co-author, and I was tweaking the form and getting responses on Adobe Forms Central with a user id that begins with swm. I bought Adobe Pro using a different user id and had problems getting my educational discount done. After 2 weeks of back and forth, the customer service people did eventually make it so that I have one user id, swm and a free adobe forms central account and a paid educational Adobe Pro account. I spent over 3 hours on the phone with adobe today over two calls trying to get this finalized today. However, NOW when I log into adobeforms central it tells me I don't have access to that document or permission to view it anymore even though I am using the same email, which is my adobe id.
Do I have to get the person who originally shared it with me to do something, or can I do it myself or with the help of adobe customer service? I do NOT want to bother the person that shared it with me if it's possible because the school will have to PAY that person! Please help!

I apologize for the problems you have had with your education discount.
If you send me via email ([email protected]) the document ID of the form you are trying to access as well as the email address you are using to log in I can check on my side why you don't have access to the form anymore.
You can find the document ID in the link of the HTML form. It is the 22-charaters string follorwing "https://adobeformscentral.com/?f="
Gen

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