Why can't my apple id be used to unlock my iphone

why can't my Apple ID be used to unlock my iPhone

If this is a second hand phone, the Activation lock of the previous owner might still be active. Without removing it, the phone can't be used anymore:
iCloud: Remove your device from Find My iPhone

Similar Messages

  • Can't verify Apple ID to use with Find My iPhone

    Has anyone else experienced this problem? I've been trying to activate the Find My iPhone on my phone (following instructions from here: http://www.apple.com/iphone/find-my-iphone-setup/). But my iPhone keeps popping up a box saying:
    Verify Your Account
    This Apple ID's email address cannot be verified. Change your Apple ID's email address at appleid.apple.com to sign in to MobileMe.
    I then logged onto appleid.apple.com and tried to verify the email and it too said it can't. It's my personal email address that I use to log into iTunes and other stuff. Why would it not be able to verify it? It's a Gmail account and it's typed correctly.
    I posted this question on Apple's forum and got no replies. Thanks.

    I had this exact same problem with my daughter iPod touch and I knew I was doing everything correctly because I had already done 2 iPhones and 2 other iPod touches the same evening.  After trying for about 3 hours and just getting frustrated I decided to take it to Apple the following morning.  What I found out is when i did the last update it missed adding a couple of "packets" so all that had to be done was a complete reset (on iTunes) which completely wiped out everything she had on it and then I just did a sync to put it all back on.  Only tok a couple of minutes and everything was perfect after that.  It sounds like the same thing happened to you.  Oh by the way Apple said that I may have just lost internet connection for a brief second and that is what probably caused it. 

  • Why can't my Apple TV detect my Mc Book Pro to use the Airplay

    Why can't my Apple TV not detect my Mc Book Pro. I recently installed the Mountain Lion OS and wanted to use the Airplay feature.

    You need an Apple TV2 or later, running the most current OS, plus a MacBook Pro 2011 model or newer.

  • HT204053 can two different apple ids be used for the same imatch

    can two different apple ids be used for the same imatch homesharing for music

    Welcome to the Apple Community.
    No.

  • Can i create apple id without use the credit card?

    can i create apple id without use the credit card?

    I'm getting the same thing. I created a new Apple ID via the Internet (appleid.apple.com) When I go to my device to try to use it, I have to review it first and in that process, I'm asked for a credit card or iTunes gift card. There is NO 'none' option.
    I work in a school district and we'd like employees to use their own apple ID for free apps which will allow them the freedom to explore apps without weighing down our tech dept with myriad requests for random apps. I deal with a broad demographic and many users are suspicious of putting personal credit card info on an Internet-based account.
    However, it appears they are locked out of the store unless they have some form of payment on file. Even if they enter a gift card, what happens when it's used up? Will they get locked out of the store if they don't have a balance?
    Anyone have a work around? If not ... APPLE Please update your support materials to explain this, or fix the bug.
    Thanks!

  • HT2589 how can i create apple id without using credit card details ?

    how can i create apple id without using credit card details ?

    @Limnos - that doesn't work anymore. There is no NONE option. I've been at it for hours trying to set up my daughter's account. I've tried creating and verifying an appleID on the web, on her touch...everything. Every single time you get to the stupid Touch, it wants to walk you through the verification of the account and it demands payment (even for their suggested apple Remote method listed in the KB).

  • Why can I not connect to the itunes store on my iPhone?

    Why can I not connect to the itunes store on my iPhone? Heard that other people are having the same problem and that Apple needs to fix it.

    Hello sakif16,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Have a nice day,
    Mario

  • Why can't I update or load new apps on my iPhone and iPad. It does not ask me for my password. I tried to sync from my laptop now I am unable to connect to any sites from internet explorer. When I try to update or load any app it tells me it is corrupt

    Why can't I update or load new apps on my iPhone and iPad. It does not ask me for my password. I tried to sync from my laptop now I am unable to connect to any sites from internet explorer. When I try to update or load any app it tells me it is corrupt

    You need to ask Apple for assistance with getting back into your old ID. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to resolve this issue through the Account Security team, fill out and submit this form.
    (118441)

  • HT4528 Why won't my apple id and password work on my iPhone?  It is working on my Macbook but not the iPhone?

    Why won't my apple id and password work on my iPhone?  It is working on my Macbook but not the iPhone?

    there might be something different on the mac you can try appleid.apple.com and reset your password i would also check the mac to see which appleid is signed you may have multiple apple ids and not know

  • Why can't I copy and paste the music from my iPhone on iTunes 11 to a folder in my Music Library?

    Why can't I copy and paste the music from my iPhone on iTunes 11 to a folder in my Music Library? I want to have a copy of the music on iTunes so when I update to a newer version of iOS I don't lose my music. And no I didn't buy this music off iTunes and neither will I use iTunes Match.

    There has never been a function to copy anything from an iPhone and paste it to a computer.
    All of your media should be in iTunes already.
    If it is not and was purchased from iTunes, right click on the device and select Transfer Purchases.
    If the media is not in iTunes and was not purchased from iTunes, how did you get it on the device in the first place?

  • Why can't I open facebook videos on my ipad and iphone?

    Why can't I open facebook videos on my ipad and iphone any more? I used to be able to open most but now I can't open any.  Now it just comes up with a message 'unable to play video.Check your internet connection and try again' There is nothing wrong with my internet connection. I am on wifi and full signal strength. This is happening on both ipad and iphone. It's not the problem where sometimes a video wants Adobe to open it. This message comes up as soon as you try to click on the video play button in the video. Can anyone tell me how to resolve this please?

    Thanks for this Griff but it's not the app that isn't responding.  I am in the facebook app (on both iPhone and iPad) and the app is working fine but if people post a video I can't look at the video on the iPhone or iPad.  i always used to be able to but now it keeps coming up with the message I mentioned above.  So I can no longer watch videos from facebook on either my iPad or iPhone.  Here is a screen shot of my phone of what is happening.  As you can see I have full wifi so there is nothing wrong with my internet connection. This is really annoying as I used to be able to watch videos on both phone and ipad out of facebook.  now I can't.  Hope you can help.  regards and thanks Vicki

  • HT201328 Why do Orange and EE blame Apple for the delays in unlocking my iPhone. 10 months now. What is the exact process that these companies have to go through to unlock an iPhone and is Apple in any way to blame for the delays.  Indeed how long does Ap

    Why do Orange and EE blame Apple for the delays in unlocking my iPhone. 10 months now. What is the exact process that these companies have to go through to unlock an iPhone and is Apple in any way to blame for the delays.
    Indeed how long does Apple take to carry out its part of the process. 
    It seems to me that Orange are just trying to stall me despite the fact that I am out of contract with them now.  I originally paid to have the phone unlocked back last November.  This was never done. 
    I have phoned them numerous times over the last two months but still they haven't done it.  Can anyone advise me and has anyone had similar problems with them.
    Thanks

    I certainly understand that only Orange can unlock my phone.  My annoyance is that they blame Apple so I am keen to know what exactly is Apple's involvement. 
    I presume that Orange have to tell Apple that the phone has been authorised for unlocking by Orange and that Apple then notes that in some way on iTunes so that the user can then complete the process on iTunes. 
    What I would like to know is how much time Apples part in this process takes.
    I would also like to make contact with others who have had similar problems.
    Many thanks

  • Incorrect apple id cannot be used to unlock this iphone

    Having a bit of a mare tonight. I have tried to restore from backup on my iMac to my girlfriends iPhone 5, I made the back up last night, and also backed up to iCloud  last night using her apple id and password. Now according to Apples advice, if iTunes says there is not enough space to restore, go to iPhone and delete all content and settings etc. I did this it asked for iCloud login details etc and I deleted all content, when I plugged in to iTunes to retrieve the previous backup, I cannot get past the activation lock because of password. I can login to iCloud OK, (the same ID used to back up to iCloud last night!) with password but it won't accept it. This is so stupid I don't know where to start, the phone is now completely bricked, and can't even be activated yet alone restored.
    She has had this phone from new but iCloud has always been a mess on this phone since iOS 7.
    Any ideas??

    From iTunes
    This iPhone is currently linked to an Apple ID (s●●●●●@t●●●●●.com). Sign in with the Apple ID that was used to set up this iPhone.
    Activation Help
    Apple ID   s•••••••n@t•••••••.com
    Password •••••••••••••
    Forgot?
    "s••••••••@t••••••••.com" cannot be used to unlock this iPhone.
    messed up! I can't believe that changing password for Apple ID is not allowed when activating

  • I have reset my iPhone 5 and now it is asking me to activate my phone with my apple ID but when i put in my details in its say the my email address cannot be used to unlock my iPhone? help!

    I have reset my iPhone 5 and now it is asking me to activate my phone with my apple ID but when i put in my details in its say the my email address cannot be used to unlock my iPhone? help!

    You need the Apple ID and password from the previous owner who set the Activation Lock.  Where did you get this phone?
    iCloud: Find My iPhone Activation Lock in iOS 7
    Find My iPhone Activation Lock: Removing a device from a previous owner’s account

  • Why can't I get a new ringtone (song) on my iphone 5c ?

    Why can't I get a new ringtone (song) on my iphone 5c?

    Did you purchase the ringtone or make it yourself by taking an excerpt from a song?
    If taking an excerpt from a song, it must be 30 sec or less. Once you get the 30 sec clip, you have to create an AAC version of the clip. Open the folder with the AAC version of the clip and change the file extension to .m4r I believe. Then double click the new file and it will automatically be loaded in the "tones" folder. You can then open the "tones" folder in iTunes and drag it to your iPhone which is connected to iTunes on your computer.

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