Why can't my calculator connect to my MacBook Pro?

I use a TI-84 Plus (recently upgraded to version 2.55) and a TI-89 Titanium on a regular basis for school, and I create my own programs for my benefit. I have connected both calculators to my PC with TI Connect multiple times without a problem to sync programs and rearrange files, but I want to use TI Connect X for Mac to use the new version with a program editor. Upon installing TI-Connect and connecting my calculator(s) to the computer, I receive no indication that my calculator is seen by the application. Only after turning off and then back on my calculator do I get this message:
It reads: "Alert - A device was connected, but we could not communicate with it for some reason."
This has happened with both my calculators every time I try. I have uninstalled and reinstalled, used different cables, downloaded the software again, and connected to different usb ports, all to no avail. I sought out help from TI for this, and it was concluded that the problem was probably with my MacBook Pro because I am still able to connect to my PC and my friends' Macs, under the same conditions.
Does anyone know of a reason for why my TI-84 Plus and/or TI-89 Titanium cannot connect to my new MacBook Pro using the TI Connect X software?

Ok, so I went to Best Buy in an attempt to buy a TI cable hoping this would fix the problem. One of the guys from the Geek Squad told me TI's accessory products are not proprietary so it shouldn't matter what cable I used and directed me to the cell phone area for a generic USB-to-mini cable as they did not sell TI cables. I bought one for good measure just to make sure I didn't have a bad cable at home. STILL the same problem and error. I sent TI a message through their website trying to get help on the issue and this is what they said:
"First, I would like to inform you that Texas Instruments has not tested this software on your platform. It was last updated to work with Macintosh 10.6.4 OS. While we will continue to troubleshoot any issues that may arise I am not able to guarantee that a solution may be available.
Since you have Snow Leopard OS I am assuming that you either have 10.6.5 - 10.6.8 OS, if I am incorrect please correct me so that I continue troubleshooting. At this point, our software developers have become aware of an issue with our software and your platform. They are working on possible solutions for a possible future update to the software. Unfortunately, I do not have an estimated time frame as to when this update may become available. I do apologize for any inconvenience that this may have caused."
I definitely have 10.6.8 so I guess I'll be waiting for the software developers to do their thing. If you've got 10.6.4 then you should contact TI for more help.

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