Why can't my case number

My account apparently registered as in USA! However, I am in South Australia, waiting for my
approval for Lightroom 5 to be processed [case #0213425134]
I had no trouble with my Photoshop Elements 11 download and registration!
Difficult to see where I can show Australia as my home country in Account Section on
your Adobe Sign In process.
Vin McLoughlin

Did it work with that SIM before?  Is this a new iPhone, new SIM, new service?  A little more information would be really helpful.

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