Why can't my copy editors use the page view?

I am using InDesign CS3 on a Mac to lay out pages, and my copy editors are using InCopy CS4 on PC, but they can't see the layout view of pages. All they see is the generic, one-column format. How can we get them to se what actually is on our pages?

Are the InDesign users actually exporting InCopy content from InDesign? Do they know how?
If not, I'm afraid there's little I can offer you here except perhaps to at least sign up for a month to month subscription to Lynda.com and view Anne Marie's excellent videos on InCopy.
Bob

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