Why Can't my PC install MediaSource Player/Organizer 5.10

I have XP service pack 2 and when I try to install the application appears a message saying "The installation program can't detect a compatible product on the system"
Plesase Help...

You need this too Creative PlaysForSure Devices Plugin 5.00.36 for Creative MediaSource 5 Player/Organizer Filesize: What firware version do you have on the player? Details Details

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Date: Thu, 2 Dec 2010 12:47:12 -0700
From: [email protected]
To: [email protected]
Subject: Why can't I re-install CS4?
First, when you say that you bought CS4 "online," did you buy from Adobe Store?
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Why Can't my PC install MediaSource Player/Organizer 5.10

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