Why can't my purchase be completed

trying to buy s ringtone off of iTunes and it is saying your purchase can't be completed at this time what to do

We don't know. Did you get a message to contact iTunes Support? If so, then do so:
https://expresslane.apple.com/Issues.action
Once you have completed and submitted the form, iTunes support will get back to you via email - usually within 24 hours.
Cheers,
GB

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