Why can't PS7 users upgrade to CS4?

Does anybody know the logic behind the fact that PS7 users can't upgrade to CS4? I can't believe that Adobe doesn't have the IT knowledge to enable CS4 to be backwards compatible. One person suggested that I upgrade to CS2 or CS3 and then upgrade again to CS4. That will, of course, save me some money, but why on earth should I have to do that - it's still expensive? I think we all know the answer to that!!
Could I remind Adobe that we are in a "credit crunch" and that perhaps if their software was cheaper they might sell more. Or is that perhaps too logical?
Pam

Or, maybe she should deal with Adobe like she would any other company
that she hasn't bought anything from in about 8 years...
Call them up and find out what they can do for her...as you say, in this
economy perhaps they can offer her a discount on a new CS4 license. It
can't hurt to ask. If she's real nice and gets the right person you
never know.
But seriously, why do you feel this way, Dave? I understand wanting to
be treated fairly but that's a two way street. Has she been a loyal
customer? The answer is quite obviously no.
The fact that you, or any other regular upgrader would take this stance
surprises me. Here's why.
The Adobe installers are crappy enough as it is. Can you imagine if they
had to verify installation media and serial numbers that could be up to
20 years old? I know the argument that's coming...just have the person
call Adobe.
The glitch in that argument is that you need a human being to handle
that...and that costs money, which raises the price of the software for
EVERYONE. Would you, as a loyal customer who's purchased every upgrade,
be willing to underwrite that cost? What if Adobe allowed all previous
owners to upgrade to CS4 for $239.00 instead of $199.00. Now...how do
you feel about it?
People are complaining enough about the cost as it is. Would you then
jump in to chastise Adobe for jacking up the price? You can't have it
both ways...either you want loyal customers to be treated as such or you
don't, but allowing every who's ever purchased a product from any
company to get the same treatment as regular loyal customers just makes
no sense from a customer prospective or a business prospective.
Bob

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