Why can't someone perform a refund??????

My wife was sold a GoPhone plan for a month so she could have a phone when traveling overseas. She previously had an AT&T phone so all she was sold was plan & a SIM card. When she got home she was told on the 800 number that we could not use this as we did not currently have an AT&T planr. They suggested we call the store back to request a refund.
We called the store & they stated they were not able to process a refund & that we woudl need to call the 800 number back. So I did.
We danced back & forth several times from local store to 800 number & no one could issue a refund. It's like $35.00 would brak the company I guess.
I was told at one point that I shoudl call my bank & have them stop payment as that would be easier. Not the best option I do not believe.
I was then transferred to the RICO dept & they once again stated that they could nto give me a refund as I didnt pay for the service online. Guess there is different accounts depending on where you buy it.
Also I was told by 3 representatives (Supervisors) that they would return my call at a certain point, even took my phone number & guess what? None of them ever called. Not even one. Very poor service.
At this point I guess I am out $35.00. Expensive lesson to learn that you do not want to have an issue wityh AT&T as if you do you might as well figure you will never see that money again.
Hopefully someone actually reads this that can do something. [edited for privacy – please do not post personal information]

You bought a NEW phone, which can't be sold as new after you return it. You are rightfully charged a $35 restocking fee.
You could always have resold the phone on your own. (eBay)
I still can't sort out exactly what you did, why you bought the plan or whether your wife could use it at all.
In the future, asking us what to do BEFORE spending money is advised.

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