Why can't Verizon fix ordering for current Verizon customers?

It should be EASY to buy a Verizon offered phone off the Verizon website as a VERIZON CUSTOMER!
I'm autopay prepaid. All I want is to purchase the Samsung G4 refurb off the site for the free deliver and activation. However, the system says I have to add $45 service. I'M A CUSTOMER WITH SERVICE!
Chat with a rep tells me I can call Customer Service later and have that fee used on my account. DUH! At that point I'm not on autopay and will lose my other 500mb!!
I'M A VERIZON CUSTOMER BUYING A VERIZON PHONE OFF THE VERIZON WEBSITE! Why isn't it in my hands without losing 1/2 my data being charged $90 for my $45 service???

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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Hey High Socks,
Thanks for the question. If I understand correctly, iTunes isn't working when you try to launch it. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
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Gabr1el wrote:
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Why Can't Verizon Come out to Help Me?

I've had FiOS TV for quite some time. When the technician came he quickly ran to the door when I asked him to help me program my DVD player and told me it was not compatible and not his priority.
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Solved!
Go to Solution.

Verizon does not install / set up non-Verizon equipment.
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Why can no one fix "Error 0x80096004"

Does anyone at Apple have a way to fix Error Ox80096004 ????
Please?

Hey ChrisJ4203…
tried all of the suggestion -- errors still exists…perhaps someone from “Apple” will reach out --
Thanks for the reply!!!
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You received a reply
ChrisJ4203 has replied to your question. You can view the full discussion in Apple Support Communities.
Why can no one fix "Error 0x80096004"
Well, there is no one from Apple here, but you can take a look at Apple's support document for that error. iOS: Unknown error containing '0xE' when connecting to a Windows PC
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Why can't Verizon fix ordering for current Verizon customers?

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