Why can't Verizon lower my bill more than $40 by changing plans? Do I need to drop service and find another carrier?

I went to Verizon last night to change my plan and the customer service rep was very rude and un helpful. I want to lower my bill and when he couldn't I told him I would have to look into another carrier and his response was okay you can do that but they won't have the coverage we do. Really??!!! That's all you can say to your customer who is about to drop your service??

customer service can only offer you what's available. They can't just willy nilly offer you discounts. I'm not sure why people don't get this. $40 a month is $500 a year. That's nothing to sneeze at.

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