Why can't Verizon stop charging me for Navigator when it has not been used?
I have been going to your store in Bend, OR every month due to your failure to correct a charge for over a year. It is $9.99 for VZNavigator on xxx-xxx-xxxx. I would like written proof of these charges & usage because when I take action, I would like to show the total overcharge. I have the Share Everything Plan & have been with Verizon when it was AirTouch and now I am wondering how many other charges have been slipped into my bill. I would like a rapid response as I have been waiting patiently for many months without resolve.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
Verizon Wireless Customer Support wrote:
Having unexpected charges on your bill is never a good thing hd4ever. If you have access to My Verizon online, you may view account charges for the past 12 months. I understand you have been billed for a VZ Navigator subscription. Which make and model phone are you using? With certain model devices, it is required that you uninstall the application from the phone itself. To view a detailed bill of charges online via My Verizon click http://bit.ly/xB4iTc
In addition, it is recommended that you take your personal account information from the public forum. If you would like for us to review your account. Simply follow us and send us a direct message.
Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT
michelleh_vzw
The personal information was already removed from the post by the Moderators. I really wish your system to view questions always reflected the most current version of the post instead of the original message that went into the system. Can the Community Managers vzw_cm improve this? Also you forgot to include a link to your individual username (I hope I found the right one.) and the document link to the directions for Direct Messages. See How To: Direct Message
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