Why can't we get Adobe Photoshop help on the weekends. If I buy it I should be able to use it.

Question

Why can't we get Adobe Photoshop help on the weekends. If I buy it I should be able to use it.

Answer 1

To all frustrated Photoshop users:
As has been pointed out, the Adobe Photoshop Forum is NOT staffed by Adobe employees (though a few engineers DO stop by, when they have the time), and we are but users, such as yourself. The difference is that many users here have decades of experience with Ps, and can often solve all sorts of issues, of a technical nature.
Ranting, and listing bad experiences with Adobe Technical Support (or Customer Support), will NOT reach Adobe - just other users, who might have also had negative experiences with Adobe T/S, but who are powerless to change anything, at a corporate level - also noted by others in this thread.
We, as users, have no access to any communications that you might have had with T/S - no phone logs, no case numbers, nothing. All that we have is what YOU provide us, regarding YOUR problem. In that vein, if you read this FAQ Entry, plus the one linked in Station_Two's Reply above, and clearly state YOUR problem with the program, someone will attempt to help you with it: http://forums.adobe.com/message/4587299#4587299
Please be patient, as we are all volunteers (even the Adobe engineers come here on their own time - it's most likely not part of their job descriptions), and drop by the forum, when we have a moment. Many users DO have "day jobs," and face client deadlines. They might not get by that often, and then with breaks in timing, that can extend for days. This is not a "live chat room," where "operators are standing by." However, with the number of contributing users here, it should not take too long, before someone DOES reply to your post. If they have questions, please answer them, to the best of your abilities, and do not hesitate to ask for clarifications, if you are not sure what they are asking, or where to obtain that information. Also, please be courteous, when replying to the users, who are donating their time - they get zero, beyond the satisfaction of helping other users get answers and solutions. If they DO help, which is likely, a simple "thank you," is the best that they can receive. If they DO help, please take a moment to let them know, and also use the "Correct," and "Helpful" buttons in the forum, to let Adobe Corporate know that you got help in the Adobe Forums - they DO count those numbers, though they do not monitor these forums.
Good luck, and many feel that the help FROM the Adobe products forums, is much better, than from Adobe Technical Support.
Hunt