Why can't we get real support?

Why can't we get real support rather than someone who doesn't work for Itunes or apple, That happened to figure out how to fix things? I want my question answered you bunch of corporate DF's Give me back my purchased items.

i remember i got once advice about the itunes at apple store...did you try?
http://speechlab.bu.edu/xml/6/31/index.html
http://speechlab.bu.edu/xml/6/32/index.html
http://speechlab.bu.edu/xml/6/33/index.html
http://speechlab.bu.edu/xml/6/34/index.html
http://speechlab.bu.edu/xml/6/35/index.html
http://speechlab.bu.edu/xml/6/36/index.html
http://speechlab.bu.edu/xml/6/31/map.html
http://speechlab.bu.edu/xml/6/32/map.html
http://speechlab.bu.edu/xml/6/33/map.html
http://speechlab.bu.edu/xml/6/34/map.html
http://speechlab.bu.edu/xml/6/35/map.html
http://speechlab.bu.edu/xml/6/36/map.html

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