Why can you refund me AT&T mistake?

Charging $40 reconnect fee means they have suspended service, I assume for non payment.
So what about this $500 charge for the phone? Why is it in dispute?
Have you disputed your bill in writing? You have a limited time to dispute a charge in writing.
Below is copied from ATT wireless terms of use:
IF YOU DISPUTE ANY CHARGES ON YOUR BILL, YOU MUST NOTIFY US IN WRITING AT AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319 WITHIN 100 DAYS OF THE DATE OF THE BILL OR YOU’LL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO PARTICIPATE IN ANY LEGAL ACTION RAISING SUCH DISPUTE.

Thanks for the info on complaints. They never gave me that, just kept telling me accounting was working on it. I paid off a phone that I had purchased with a Discover credit card that got compromised. Therefore the charge was taken back. I called them and told them about it. I also paid for it at that time from my checking account and it showed as a credit for awhile and then it disappeared. They turned around and charged me again on my bill. They cut my service off without notice twice because I refused to pay it again. They said they were investigating it and turned my service on. Once again they told me my Bank had taken the money back. I sent all copies of my statements and had my bank get on the phone with them and verify they did not take the money back. They refused to take it off and at a very important time to be without my phone I paid it on the terms they would give it back once they found where they put my money in the first place. They are yet to do that! They have it, they know it and refuse to give it back. I hope that explains that I am not just saying this and I know how to read my bill. I even took pics of the credit while it was there and when it disappeared and when they put the charge back on it.

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