Why cannot configure my work exchange on my mac book pro

For some reason, I cannot configure my work exchange server mail on my mac book pro. it works fine on my iphone and ipad but not on my mac. one thing I noticed is that there is no place to specify the domain on my mac. This might be the problem. I tried entering thedomain\username in the user name field but it still didn't work.
any solutions?

Hello KAR1223
It sounds like the mailbox is not syncing up properly. If it an IMAP or Exchange account, then rebuild mail by going to the drop down menu Mailbox > Rebuild.
Mail (Mavericks): Rebuild mailboxes
http://support.apple.com/kb/PH14958
Regards,
-Norm G.

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Why cannot configure my work exchange on my mac book pro

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