WHY CANT I CONVERT PDF TO WORD

OK I GIVE UP. I BROUGHT UP MY NEWSLETTER, TO THE RIGHT IT SAID COVERT FILE TOO WORD, I PUT IN FILE NAME CLICKED ON EXPORT TO WORD.DOC, AND I GOT AN ERROR MSG.  WHAT GIVES, I PAYED FOR SUBSCRIPTION FOR ONE YEAR AND NOW I CANT EXPORT.  I'M SO UPSET.
MARY

Hi Mary,
I can understand why you're frustrated. I just peeked at your account, and everything seems to be OK there. It sounds like you're trying to convert from within Reader. What happens when you sign in directly at cloud.acrobat.com/exportpdf?
Please try that, and if it still doesn't work, write back and let us know exactly what error message you're getting, so we know how best to proceed.
Best,
Sara

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