Why cant I put a dvd/cd into my macbook?

I cannot insert a disc into my Mac.  There is nothing showing up to eject, but it feels like there is something in the drive.  What shoudl I do?

Reboot it while holding the trackpad key to try and force-eject any disc that may be in there.
http://support.apple.com/kb/HT2801?viewlocale=en_US

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