Why cant i sign in?

Question

I am having problems signing into icloud and get not get to my emails, from a computer

Answer 1

Hi there Bonilla;
Do you have another HP account in existence?
when someone has this issue, mos of the time they have an existing Snapfish HP account.
Let's do this to make sure that is not your case;
1. Go to www.snapfish.com and click on "log in" at the top right.
2. On the splash screen that comes up click on the "forgot your password" link and submit your email.
3. You should receive an email with a link and a temporary password.
4. Click on the link and log in with the temp password.
5. Change your password to something that has at least 6 characters (at least 1 of those should be a number).
6. Go back to www.eprintcenter.com and click on Sign In.7. On the next screen do not put your email or password, but click on the small Snapfish below.
8. On the splash screen that comes up log in with your email and the password you just created at Snapfish. This will merge your HP accounts and you should be able to log in to www.eprintcenter.com normally after that.
Let me know the outcome I will do my best to help you if you still facing this issue after this;
RobertoR
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