Why cant I upgrade?
I've been trying for a week now to upgrade my BB to unlimited as currently on 10gig limit and always ending paying extra. However I keep getting the message that this package is not available when choosing the clearly advertised unlimited option for £18p/m?? Is really getting on my nerves now and am looking at other providers although would rather not go through the hassle of changing. I am not a phone person so dont want to call up, just want to know why I cant to it online??
Anyone else had this problem and how did you rectify it?
Cheers
To upgrade follow these links.
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=25633&s_cid=con_ppc_m...
They might tell you this deal is for new customers only and that an existing customer has to upgrade via this link
http://www.productsandservices.bt.com/consumerProducts/displayTopic.do?topicId=27281
which costs more but I'm sure if you haggle with them and point out that you are a loyal customer and will stay loyal at least for the length of the contract they will do a deal.
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