Why cant itunes download songs from itunestore to my pc,windows seven,error msg says problem with connectivity,however the internet connection is working fine?

why cant itunes download songs from the itunestore,the download fails and thr error msg says check your connectivity,however the internet is connected and working fine.I did reinstall itunes

I have the same issue...I called Adobe and they said that Acrobat 8 is not compatible with Windows 7 ...so I tried installing the suite again without Acrobat and still the same issue....does anyone know if this issue is resolved by getting the new CS5 suite??? That is my only option it seems like...no one knows what's going on with the internet issue....even Adobe
HELP

Similar Messages

  • Why do I see: iTunes Help is unavailable because your computer isn't connected to the Internet.  IE9 works fine but iTunes does not connect to the store.

    I have tried 4 days to get iTunes 10.4 working on my Win7 x64 machine.  I purchased a new iPhone4 and after syncing it the first time, I can't connect to the iTunes store.
    When I try to run iTunes Help, I get this message "iTunes Help is unavailable because your computer isn’t connected to the Internet."  However IE9 and Google Chrome run as always...... no connection problems.
    I have already uninstalled IE9 x64 and iTunes 10.4 x64 and reinstalled but still the same.  I followed all the instructions I could find about firewalls, ports, SSL etc.
    Diagnostice gives me this information:
    Secure link to iTunes Store failed -----
    Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
    DELL Inc. Studio XPS 435T
    iTunes 10.4.1.10
    QuickTime 7.7
    FairPlay 1.12.20
    Apple Application Support 2.0.1
    iPod Updater Library 10.0d2
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 3.4.1.2
    Apple Mobile Device Driver 1.57.0.0
    Bonjour 3.0.0.2 (333.2)
    Gracenote SDK 1.9.1.485
    Gracenote MusicID 1.9.1.102
    Gracenote Submit 1.9.1.133
    Gracenote DSP 1.9.1.43
    iTunes Serial Number 00CCABA00E06CFD0
    Current user is an administrator.
    The current local date and time is 2011-09-08 09:53:57.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    ATI Technologies Inc., ATI Radeon HD 4800 Series
    **** External Plug-ins Information ****
    No external plug-ins installed.
    Genius ID: 226dfd82342c16c01da33b35a257182c
    iPodService 10.4.1.10 (x64) is currently running.
    iTunesHelper 10.4.1.10 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {DA96EEE0-050D-4F34-86AF-08A8499F6D4A}
    Description: TAP-Win32 Adapter V9
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {B28305D7-F1F3-471E-8E55-AA9DC8E1058D}
    Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
    IP Address: 10.0.1.8
    Subnet Mask: 255.255.255.0
    Default Gateway: 10.0.1.1
    DHCP Enabled: Yes
    DHCP Server: 10.0.1.1
    Lease Obtained: Thu Sep 08 07:46:11 2011
    Lease Expires: Fri Sep 09 07:46:11 2011
    DNS Servers: 10.0.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to browsing iTunes Store was successful.
    Connection attempt to purchasing from iTunes Store was successful.
    Connection attempt to iPhone activation server was successful.
    Connection attempt to firmware update server was unsuccessful.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    Last successful iTunes Store access was 2011-09-08 09:24:52.
    　This means everything was successful except connecting to the firmware update server.. why can't I connect to iTunes store??????

    Only fixed this in the last day or two . . .with this!
    https://discussions.apple.com/thread/3588501?start=0&tstart=0

  • TS3297 My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again??

    My downloaded song stops suddenly halfway through. I assume there was a problem with the download. Can I download the file again?? Will I have to purchase the song again?

    You need to delete the current copy of the broken track from your library before it will be offered up for download. It may help to close and reopen iTunes.
    If the problem persists and you can't get a good version of the file contact the iTunes Store support staff through the report a problem links in your account history, or via Contact Support.
    tt2

  • HT4061 I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    I can not connect to ITunes Store to download updates. I have no trouble connecting to the internet. It worked OK up to about a last month. can any body help.

    Hi there bigyellowdigger!
    I have an article here that can help you troubleshoot this issue with your connection to the iTunes Store. That article can be found right here:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • Tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

    I tried to install iTunes 10.5 this morning but an error appeared saying "problem with windows installer package. A program required for this install to complete could not be run." Can someone please help

    Firstly, are you installing iTunes for the first time or are you updating your current version of iTunes?
    If you're installing iTunes for the first time have you tried redownloading the installer package? Perhaps the file you downloaded originally is corrupted...
    http://www.apple.com/itunes/
    If you've tried that, then try installing iTunes as your computer's administrator. To do this right-click the install package and choose "Run as administrator".
    If you're updating iTunes to the most recent version try repairing the Apple Software Update program on your computer. It's under the add/remove programs.
    1. Open the control panel
    2. Open Add/Remove programs (called "Programs and Features" in Windows 7)
    3. Navigate to "Apple Software Update" in the list and click on it
    4. Click on "Change" then select "Repair" (or just select the repair option in Windows 7)
    Once you repair this, try running iTunes and the update again.
    Fingers crossed!

  • Not able to update my os to 10.7.4.. every time i download it it says that it cannot be downloaded pls chk your internet connection whereas the internet connection is absolutely fine

    Not able to update my os to 10.7.4.. every time i download it it says that it cannot be downloaded pls chk your internet connection whereas the internet connection is absolutely fine.. Can someone please suggest a remedy. Thanks

    Hi I  would know is it possible to download blackberry os last version ?
     And from where I can get that file?

  • HT4972 I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrad

    I have an iphone 4 , but it still has the ios 4 , and i want to upgrade it to a newer version , but when I try to do it via  Itunes it says there's a problem with the internet (and the internet it's working fine) and it won't work ,how can i upgrade?

    try rebooting your computer.

  • Why are my downloaded songs from ITunes cutting off before the song has played?

    I am new to ITunes.  I purchased 6 albums. Why are my downloaded songs starting in the middle and cutting off before they have played?

    Try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until the screen blacks out or you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

  • TS1424 why cant i download music from i tune or sync it from my computer ?

    why cant i download any mnusic from i tunes or sync it from my computer ..... i can download everything else

    You trying to download this music on the phone or on the computer? If you are trying to do this on the phone, that is why it won't work. You cannot download files directly to the phone except through iTunes.

  • Why is itunes deleting songs from my iphone 4s?

    So, I've had this happen at least 5 times now Over the course of a month.
    I put about 20-30 gigs of music on my phone (WHICH TAKES A LOT OF TIME TO SELECT), its fine.
    Then, if I connect my phone to itunes anytime after that, I have nothing but "purchased" songs on my phone.
    I have "manually manage music and videos" checked
    and "sync only check songs and video" checked as well.
    Never had this problem with the previous version of itunes.
    And I've narrowed it down to only happening when my My computer is connected to the internet,
    via wifi OR when my iphone is connected to my computer via wifi.
    Its really not too cool to be honest with ya.
    I don't want to stream music, and as paranoid and cynical as it sounds,
    it really feeels like apple is trying to force me into Beats subscription or itunes match or icloud, etc.
    I'm not interested in any of that. I simply want to put songs on my phone and go, with the ability to add songs later without them being deleted.
    Thank you for any help you can contribute.
    Version is itunes 12.1
    ios 8.2.

    Try going to the Advanced tab in iTunes prefs and clicking the "Reset all dialog warnings" button.
    Do you get prompted now?
    Phil

  • Why cant I download songs I've already bought?

    I'm having to redownload songs I bought and for some reason some of them just say purchased  but wont let me download them again. help please.

    Hey mikeyrox3162!
    Try re-downloading them from your past purchases list, which is found here:
    Download past purchases
    http://support.apple.com/kb/ht2519
    Take care, and thanks for visiting the Apple Support Communities.
    -Braden

  • Err = -3253 when iTunes downloading songs from iCloud

    Hi,
    I've had this exact same problem with iTunes 11 in Windows and now I am seeing the same in iTunes on OS X(10.8).  Can anyone with a similar experience share an insight and hopefully a solution?
    Thanks!

    iCloud doesn't store music.  I assume you are using itunes match, a different service.
    Try posting in the iTunes Match forum, you'll probably find more knowledgeable folks there.
    https://discussions.apple.com/community/itunes/itunes_match

  • ITunes wont connect to the internet, connection refused. Need help

    I have no idea what settings were moved on my laptop, but now everytime i open itunes and i try to connect to the itunes store, it shows the message:
    "ITUNES COULD NOT CONNECT TO THE ITUNES STORE. THE NETWORK CONNECTION WAS REFUSED.
    Make sure your network settings are correct and your network connection is active, then try again"
    I've tried a lot of stuff in the configuration and in the firewall settings, repairing the software..... and nothing. Can anyone help me please?

    Try:
    iTunes: Advanced iTunes Store troubleshooting
    Cannot connect to the iTunes Store because of an unknown error (-42408)

  • Why does my iPad2 tell me I am not connected to the Internet

    When attempting to launch Safari I get an error message telling me I am not connected to the Internet.  It works fine when about three feet away from the Time Machine but not in my living room some ten feet away even though the signal strength indicator shows full. I have tried reset several times and, again, while in the other room, when I type in my password, I get an error stating that the network cannot be joined.

    I assume that something in your preferences files, maybe
    Macintosh HD:Users:<yourAccount>:Library:Preferences:com.apple.iWork.Pages.LSSharedFileLi st.plist
    (I don't know why the message parser added a space between redLi and st)
    contains references to files stored on the network.
    Try to move it on the Desktop before running Pages.
    An other track may be fonts stored somewhere on the network, not on your machine.
    As Pages use its own cache file, the System may have a correct list of reachable fonts but Pages is unaware of this reduced list.
    The cache file is:
    Macintosh HD:Users:<yourAccount>:Library:Caches:com.apple.iWork.fonts
    Try to move it on the Desktop before running Pages.
    Post here the results of these tests.
    If the problem is really linked to one of these files, I will be able to write a script to run to launch Pages. It will delete the offending file before launching the app.
    Yvan KOENIG (VALLAURIS, France) vendredi 10 juin 2011 16:25:23
    iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.7
    Please : Search for questions similar to your own before submitting them to the community
    To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

  • My iPad is disabled and won't connect to iTunes on any computer; I went to my iCloud and removed the iPad so it will erase all data when the iPad is connected to the internet (the original problem was a restrictions passcode we forgot)

    Here is the order of what I did to my iPad:
    1.  A restrictions passcode was put on and we couldn't remember it.  Despite numerous attempts at righting this, I couldn't. The iPad would not sync with any iTunes on any computer, Mac or PC.
    2.  I put a, 'use passcode after one minute' passcode on it and deliberately put in 10 wrong passcodes so it would disable the iPad.  Now it still will not connect to any iTunes.
    3.  I connected to my iCloud account and removed the iPad from the cloud; it says it will erase all iPad data when it connects to the internet.  I am fine with that, I need to know what to do now, though. iPad says, 'Connect to iTunes,' but it won't.  Please help this amateur of all amateurs!!

    See iPhone DFU mode explained, and how to enter DFU mode.

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