Why cant verrzion customer service do what they say they will and put me on the correct plan.
Have been calling to get my plan changed, since march, to the plan for customers that lost unlimited data. Have been told 5 time it is taken care of, to day 7/1/2014 makes 6 calls to fix the problem, because they do not do what they say i have been over charged more than $100. i am a long time customer and am thinking of dropping them.
That is(or was?) a promotional plan to get people with unlimited data to move to a tiered data package.
See HERE.
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Verizon answer me this why cant any customer service tell the truth?
we signed up dec. 6 th . since then its been one lie after another . 3 lines one bad port and one defective phone later and NO ONE stands behind any one . they say one thing and then another rep says " I don't know why they told you that because that is not true ". so getting rid of a junk phone under this contract has deemed relentless and exhausting unless you want to shell out more money for another phone. trade in for different phone seems impossible with out them getting more money in fees and charges for new phone. the phone was crap when I purchased it and now I have to shell out more money because NOTHING IS FREE ! and porting numbers is the worse. 37 days to port one number. that is unheard of in this day in age of technology. 32 days into a contract for 2 years is going to be a nightmare !! worst customer service experience EVER !! Cant wait to see what the 23 months brings.
jhesser,
Oh goodness, we definitely don't want you to feel this way at all, especially after just joining us. I want to ensure we are on the same page, what's the make and model of the device you are experiencing issues with? Did you port in a wireless number or a landline number? Please share details to further assist you.
KarenC_VZW
Follow us on Twitter @VZWSupport -
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TS4148 Why cant my stored names appear on screen when they call but rather only numbers
why cant my stored names appear on screen when they call
no sim icon seen on my phoneFor names to appear on the screen of the phone when calls are received, the carrier has to support caller ID, and the caller ID information has to match what is saved in the contact exactly. If this is not working, you will not see the name.
Not sure what you are asking regarding SIM icon. -
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Troyb50915784 for information on how to resolve Error 49 please see Error downloading and installing Creative Cloud application. You are welcome to update this discussion if you have any questions regarding the steps listed within the discussion.
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Does Verizon ever actually follow up on what they say they're going to do?
Verizon's customer service has been an absolute nightmare to deal with, and if my wife weren't on a family plan through them with me I would drop them in a HEARTBEAT.
I've been told ~5 times they'd call me back to follow up on issues or e-mail me with follow-ups and they've never done that once. This includes supervisors as well as other employees. I cancelled my upgrade order through them after they never sent the phone and when they did, stopped my order and had it reshipped back to them, and they said once the return is processed my upgrade date and charges would be returned to their original state.
I called two days ago because my upgrade date still shows next year even though I never got a new phone, and I was promised that it would be changed to it's original date that day, but it still hasn't been updated.
So, has anyone had a Verizon rep actually follow up and do something they say they're going to do? Or do they just lie and tell you that to make you feel better?Content has been edited for private/personal and sensitive information.
no they don't:
July 10, 2013
Corporate Office/ Verizon Wireless
Attention: Executive Relations
To Whom It May Concern:
Please don’t let this fall on deaf ears. I have been a long time customer of Verizon wireless for several years (well over 10 years.) My husband is terminally ill. He was diagnosed with ALS/Lou Gehrig’s disease. A fatal, progressive, neurodegenerative disease for which there is no cure. There are no tests for ALS, no treatment and no cure. It's a torturous way to die as the brain loses all contact with the muscle system.
The reason I am telling you this is because you need to be aware of the insensitive, unprofessional customer service staff that I had to deal with for several hours today.
I use to hear so many complaints about other cell phone services, from coworkers, friends, and family. I often recommended they switch to Verizon. Until Now.
Today things changed dramatically. July 5th, Verizon Wireless turned off my phone service. I entered into a payment arrangement plan on 6-22-2013 with your financial services Department and CFS Retention Team. I’ve provided you with a copy of the agreement.
NOTE: $250.00 was due July 1, 2013
NOTE: I paid $250.00 on time, online on 7-1-13
NOTE: Verizon’s Customer service and automated text verified payment was received.
Per my agreement I am to make 5 monthly payments of 74.00 in addition to my regular monthly bill.
On July 4, 2013 I received an automated text message indicating my service would be suspended due to the balance owed on my account. I tried several times to contact a live person at Verizon, (I assume people were working regardless of it being a holiday) Perhaps no one was working. Or no one cared to take calls. I tried two different phone numbers and could not get my call routed to a live body, instead I just kept getting the automated system requiring payment, and no matter how long I continued to hold on the line or how many times I pressed “0” for an operator. I got nowhere.
On July 5th, from 10:00am until well after 2:00pm I was on the phone with your customer service representatives. I was told until I paid the past due amount of 83.05 that nothing could or would be done to reinstate my service and I would be charged $15.00 reconnection fee for each line. Well, needless to say, I paid the 83.05 over the phone, through your automated system. A payment I did not owe! I was given no other options no matter how many times I asked to be transferred to Financial Services and the Retention Team.
Now please keep this is mind, I am the full time caregiver to my spouse (who is bedbound, paralyzed, unable to speak, eat, drink and requires a PEG tube and a bladder catheter) so I was trying my hardest to provide my husband with the care he needed and deserved and dealing with your ridiculous customer service departments games. I spoke to eight different representatives. I kept being told there was a high call volume…I suppose that would be from other customers too who experienced billing issues…it certainly wouldn’t surprise me. I was hung up on; calls were dropped during the transfer or disconnected multiple times when I requested to be transferred to the retention team. I spoke with, Shetailia, Melissa, André, Debbie, Constance, Kelsey, Hope, Kayla and finally a supervisor/mgr. by the name of Greg at ext. 2072154. I explained my predicament. That it wasn’t my fault that my service was shut off. That the fault was with Verizon. All I wanted was a refund, a reversal of the 83.05 payment, for it to be cancelled, stopped etc. I was told this couldn’t be done. I was told I had to call my bank for them to stop the transaction. Guess what..I called my bank..and guess what they said…Verizon had to stop the transaction as they were the ones who processed it. I’m told there is a payment dispute in place for review. I, however, have no confirmation that this is true, I’ve yet to see anything documented from Verizon to that effect. I was told someone by the name of “Liz” from upper management would be in contact with me regarding this issue…and that I would hear from her within 24-48 hours…well here we are several days later (July 10th now) and no one by the name of “Liz” or any other manager followed up. I asked for a last name of “Liz” and was told that information could not be released, I asked for a direct line to reach her at or an email, I was told the lines and email are for internal purposes only. I’ve worked in customer service for over 20 years. I know that is a crock of ****.
All I wanted was the 83.05 reversed and returned to my bank account. No one would or could help. Again, working in customer service I know this is not true, I have processed many credit card/debit card/ electronic check payments for customers and had the ability to reverse the transaction. The retention team verified I followed through with what the payment plan agreement was and yet no one knew why the “system” generated a past due/shut off text. No one could offer any explanation of why the service was interrupted. I’m told the 15.00 per line reconnection fee has been waived, again I have nothing documented to prove that either. It’s amazing to me, in this day and age; with all the advanced technology out there that no one would fix this.
I didn’t owe 83.05. I did my part. I held up my end of the agreement, your company did not. And No one has bothered to right this wrong. Now, not only was the 83.05 taken from my checking account, I also incurred additional bank fees because I went into a negative status…a status that would not have occurred if your departments had done their job.
Whom do I have to contact to get something done about this? What your company did is wrong. They should and must fix it. I have already filed a complaint with the FCC, BBB and the Florida Public Service Commission. You gave me no other choice but to proceed this way. Do you have any idea of the added stress you placed on me that day, on my family who by the way, didn’t get to each much because that 83.00 would have gone for groceries.
I feel very strongly that your company owes me more than the 83.05 taken from my bank account. I have a strong conviction about businesses needing to do the right thing. You see, that’s the kind of person I am, I have integrity and I would never have left a customer to fend for themselves. I would have pursued every department, every manager and I would have followed up with that customer until the problem was resolved. At this point, there is only one thing that will keep me with Verizon…credit my account for one month’s service. That is the least you can do. And I’m not talking about the 74.00 payments.
Sincerely Disgusted,
Sandy M
There is one more vital piece of information you should have on hand. None of your employees know what number to give to a customer so they can reach the retention department directly. Here is the list of numbers I was given…and guess what…even one of the numbers is a non working number…really? A nonworking number for a phone company?!
1-866-451-1237
1-866-266-1445
1-800-288-8496
1-800-528-7594
1-800-922-0204
1-800-281-8584
1-877-214-4572
Message was edited by: Admin Moderator -
WHAT IS GOING ON WITH VERIZON THAT THEY CAN'T DO WHAT THEY SAY THEY ARE GOING TO DO? HELP PLEASE!!!!
Over the last month and a half I have called and spoke to 3 or 4 different Verizon customer service agents about a problem with my account & every time I am told that the problem will be fixed only to have nothing happen. What is going on here?
Around the beginning of March I made the mistake of edging up & my account has been screwed up ever since. I was using the iphone 5 & had only $130 left before the iphone 5 was completely paid for (I had been making payments on it every month through the edge program) and my contract was up in April. I stupidly decided to edge up & Verizon sent me the iphone 6+ & told me I was to send them my iphone 5. I decided that I would rather keep the iphone 5 so I could pay the remaining $130 left on the edge agreement & I would own the iphone 5 outright. I returned the iphone 6+ (yes it was within the 14 day window that Verizon gives you to return a new device) to a Verizon store and paid the $35 restock fee. I never activated the iphone 6+.
Somehow or other Verizon started me on a whole new edge agreement as if I had kept the iphone 6+. Verizon says that I have $600 some dollars left to pay on my edge agreement. I've already made almost $600 total edge payments over the last year and I had $130 left to pay. Why is Verizon trying to charge me again for a phone I've already paid for??? My last monthly payment due was $185, it's usually around $110 & the extra charges were because of the "new edge device" agreement I was put on.
I understand mistakes happen but this is ridiculous. I've called and spoke to at least 3 different Verizon customer service agents and they've all told me they would correct my account and I would see the correction on my verizon in a week or 10 days or something like that so I wait and nothing happens. I was told the extra $75 I paid last month would be credited & put towards my account, I was told by one of Verizons people I spoke with that I would be getting some form I needed to sign in the mail but it never came. I am so tired of wasting so much time on a mistake Verizon made but seems unwilling to fix. Why is it so difficult to remedy my account?We want to see this resolved once and for all, cem421! I have sent you a Direct Message so that we can work to end this frustration for you. I will look forward to working with you further!
YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! -
I tried to Purchase on the i Tunes store, but forgot security questions. Not even Customer Service is able to help me. How can I spend the 20 bucks I have on my account now if even the phone assistants can't help me? I can't rememeber any answer to any of mu questions and I can't even register my product (iPod Classic) even though I purchased it 6 months ago. Customer Service held me on the line for 30+ minutes asking me all the time if I rememeber one anwer to my questions (to which I repeatedly said no) and there seems to be no way to circumvent that security system, not even with my second email, also registered on My Itunes. Isn't there any way for me to get those 20 dollars back I already have in your store or at least reset my security questions if I don't rememeber?
Thank you very much.qwerqsr, Please contact 1-800-My-Apple, about this issue. The account security team should be able to assist you. Please have your password and the ability to log into your account via appleid.apple.com.
Thanks,
A2Q -
why when I try to purchase from iTunes it says contact them, they say they've made adjustments to my account sign out /wait 15/30mins then it will work. It doesn't can anyone tell me why I've been trying for weeks now and is there someone really high up I can complain to?
Assuming you have (1) signed out, then (2) waited 30 minutes and it didn't work you will need to contact iTunes again.
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i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?
linzarella wrote:
i bought my iphone at an apple store in calgary and its a rogers devce, rogers charged me 50$ to unlock my device and now they say they cannot unlock it because it was not purchased at a rogers store and at an apple store. What do I do?
Get your $50 back. -
My iphone has a problem, it simply does not work, the screen is all black with a few colorful scribbles and images blend, I used it only took 6 days and returned to service when operated only 7 more days and it happened again the same thing, what do I do?
Reset the PRAM
Reinstall the operating system from the dvd (you will not loose your data) -
My I pad broke after only a few months and now they won't mend it as they say they can't get in as my i cloud password not working. I never even set one up? I have an apple id and password but that's not enough for them to get in.
Welcome to the Apple community.
It's your Apple ID and password they want. -
how many problems do you need to have with a mac book pro to get it replaced i have had 6 problems and they say they have fixed everything and somthing new happends
I have had thehad the:
ram replaced
Battery
Audio
Trackpad
os operating system
fans
And they still won't replace the laptop for me worst buy ever but i have had a imac for 2 months and nothing at all wrong .You could try calling Apple and ask for Customer Relations.
From Readers Digest-February, 2005
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck. -
When I import a commerical CD Itunes will create 2 identical albums and put all of the songs except one into one album and put the other song into the second album that it created. Why is itunes doing this and what can I do to combine them into one album?
I found this to be somewhat helpful: Grouping Tracks into Albums
What I did was to put in the same name for Album Artist in every track. That seemed to do the trick (previously all those fields were empty). It seems like a lot of work for a simple thing.
iTunes knows (or should know) that these tracks were imported from one CD. So why is it relying on incomplete data from the gracenote database? -
DOES ANYONE KNOW HOW I CANT DELETE MY APPLE ID I JUST GOT A NEW AND NO LONGER NEED THE OLD 1 HELP PLEASE
As far as I know they can't be deleted, just remove any personal info from it (credit card details etc) and stop using it.
If you downloaded any content via it then you will need to remember it and it's password, as content is tied to the account that bought/downloaded it, so if you move to a new computer you'll need to authorise the account on it if you want to use any of its content there (or if you bought apps with it you'll only be able to download updates to them via that account)
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