Why cant you ever seem to speak to someone ?

HI
was really wondering why is it so hard to speak to someone to discuss having an extension to paying my bill ???
i have searched the BT website and all i can find is call this automated number to pay your bill, or the info that you can have longer to pay if you set up a direct debit!!!
if i have missed the number that i can call i will apologise but i find this so stressful that it is hard just to speak to someone these days !!!
All i wanted to discuss is that can i pay min of £10 on this coming Tuesday and then the some more the Friday of that week and then the finish the bill the bill on the Tuesday after that if i needed to
if someone could help that would be great as getting frustrated with the whole service and expense from BT

Welcome to this forum.
This is a customer to customer forum only, where forum members can help each other with BT Retail products and services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all post are read.
If your problem cannot be resolved here, then your problem can be passed on to the UK based, BT Care team.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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