Why cisco c40 doesn't complete a call to a room from Polycom RMX system?

Dear All,
I am trying to complete a call to a virtual room at Polycom RMX system, but Cisco C40 cannot complete the call. The format required by Polycom is "<ip>##idroom##passroom" but it doesnt work.
I have tryed room@<ip> but it also doest work.
Does anybody know how to fix this problem?

The format "required by Polycom" doesn't comply with any standard what-so-ever.
Their proprietary "URI dialling" format is IP##Alias, which is only supported by them and LifeSize, however, RMX does support Annex O, Alias@domain (alternatively Alias@IP), which happens to be the standard.
First things first; what software version is the C40 running? If it's an earlier version than TC4.2 then URI dialling won't work unless the C40 is registered with a GK and/or VCS etc.
If you are running TC4.2 and later, contact the other party and get them to confirm their RMX has been configured to support Annex O.
You should, alternatively, be able to dial the IP address and then enter the Alias and, if required, PIN using DTMF.
There is yet another option, but you'll need at least a VCS for that, and it is a bit messy; https://supportforums.cisco.com/discussion/11407121/vcs-search-rules-and-polycom
/jens
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Why cisco c40 doesn't complete a call to a room from Polycom RMX system?

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