Why? Creative Cloud always says I've signed out. Doesn't like my password. Won't let me change it.

Second go around on this. Once upon a time no problem: Click icon and CC opens and I can see updates, etc. All of a sudden icon opens CC "You've Been Signed out" message. I can sign on to Adobe with my password, but can't change it.

Sign Out When Sign In http://forums.adobe.com/thread/1450581?tstart=0 may help
-and http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
For password problems Change Account https://forums.adobe.com/thread/1465499 may help
-wrong email https://forums.adobe.com/thread/1446019

Similar Messages

  • Having sign-in (creative cloud wont update/open/forever signed out) issues? look here! (win7/8)

    First download the latest version of creative cloud desktop here: https://creative.adobe.com/products/creative-cloud (you will need to sign in with your adobe id and pw),
    Run the installer, itll get about 50% done and say you need to close a running instance of creative cloud,
    Press "control+alt+delete", click task manager,
    In applications tab close adobe creative cloud (**don't close the cc setup that you have just ran to 50%**),
    In processes tab close anything related to adobe except the setup process, for me this was "core sync" and "adobe CEF helper" and "adobe CEP service manager" (they should be labeled as being adobe in the descritpion),
    Close task manager, bring up the installer window that should still be at 50% and click "retry", it should now take a minute or two and finish installing to 100%,
    Creative cloud will open automatically after install, I personally didnt need to login, it remembered my details and auto signed in .
    Confirmed working on Win8 and was able to update my photoshop and illustrator without issue and its staying signed in! The process should be more or less identical on Win7. Hope that helps some people!

    Hi,
    Please refer to the help document:
    Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
    Regards,
    Sheena

  • WHY DOES MY CREATIVE CLOUD ALWAYS SAY START TRIAL! ! ! ??? I cant update lightroom correctly. Please Help.

    HOw do i fix this issue once and for ALL! THis will be the third time now that i bring this up to adobe.

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Adobe Creative Cloud - How to Log in/ Sign out Out of a old account *Updated*

    Re:
    Im trying to sign out of my old account that has requires my old email because I deleted it a few month back. The Creative Cloud Program tells me to verify my email [ which is no longer active]. The two options are Resend email or Continue and Check again. I've tried deleting Adobe launcher and reinstalling. Sadly, nothing seem to work.
    Is there a sign out button for the desktop version?
    Does anyone have an idea how to solve this problem?
    Thanks in advance.
    [Reposted for more detail]

    Hi,
    I think you are looking for a way to sign out of Creative Cloud desktop app.  If I am correct then please follow the below given steps:-
    Open the Creative Cloud Desktop App.  If you don't see the Creative Cloud icon, do the following:
    Windows: Choose Start > Programs > Adobe Creative Cloud.
    Mac OS: Choose Go > Applications > Adobe Creative Cloud > Adobe Creative Cloud.
    In the app, choose Settings () > Preferences
    On the Account tab, click Sign Out from Creative Cloud
    You may also follow the instructions on the below given link.
    Sign out, Sign in | Creative Cloud Desktop app
    Regards,
    Nirvek

  • Adobe Creative Cloud - How Do You Login/Sign Out of an account

    Im trying to sign out of my old account because I deleted it a few month back. The Creative Cloud Program tells me to verify my email [ which is no longer active]. The two options are Resend email or Continue and Check again. I've tried deleting Adobe launcher and reinstalling. Sadly, nothing seem to work.
    Does anyone have an idea how to solve this problem?
    Thanks in advance.

    Hi,
    From that thread:
    Mac: ~/Library/Application Support/Adobe/OOBE/opm.db and trash it.
    I don't have a file opm.db
    I tried to rename the OOBE Folder and uninstall CC desktop application and it wouldn't let me.
    So I'm still here with the same issue and I've probably spent 3 hours in total trying to troubleshoot.  I need to resolve this ASAP.
    Thanks,
    Kat

  • Every time i try to sign into creative cloud it says you have been signed out?

    I just want to buy adobe photoshop.... in the last 2 hours my computer has been plagued with viruses and nearly destroyed as i couldnt access the internet and didnt know what to do. Now every time i try to download it it tells me to sign into creative cloud. Every time i type in my email and my password and click sign in it says you have now been signed out.... this is the most un userfriendly website i have ever seen and im not recomending it to anybody.... Somebody tell me why im being trolled by this damn thing... this has been seen by 25 people.. the website continues to do this. I never buying another adobe product again and im gonna make sure my friends dont either... good bye

    CM_Martketing and MikeBanks are correct, but I think what is confusing some people is that they are mistaking their Mac HD for the user name. I kind of had to mash up 2 posts to get it right:
    1: Open Activity monitor from spotlight and end all Adobe related processes. You may find processes like AAMupdater, AAMupdater notifier, Adobe Crash demon process.
    2: Open Finder and navigate Macintosh HD/Users/[your user name]/Library (the library folder might be grayed out, just right click and select open)
    3: Now navigate to Application Support/Adobe/OOBE/.. folder.
    4: Delete opm file under OOBE.
    5: Rename OOBE to OOBEold.
    6: Check if you have AAMupdater in the adobe folder.
    7: Please rename it to AAMupdaterold.
    8: Click on gear icon on Creative Cloud desktop app and choose Quit Creative Cloud.
    9: Then launch it, sign-in and click on Apps tab.
    It worked perfectly! Thanks everyone, I've been trying to figure this out for a month!

  • I need to install dreamweaver. In Creative Cloud, it says "TRY" instead of "INSTALL". Why?

    I need to install dreamweaver. In Creative Cloud, it says "TRY" instead of "INSTALL". Why?

    If you had purchased Creative Cloud subscription .
    Then first of Sign out from Creative Cloud and Sign in using Email ID using which you had purchased subscription.
    https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    Let me know if you still get Try option
    For Paid subscribes it will show Install button .
    For trial subscribes it will show Try button.

  • Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

    Payed my bill, but everytime I try to open a app from creative cloud it says I need to renew my subscription. How do I get around this?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • New credit card updated however creative cloud still saying it will expire in 12 days

    hi i have been trying to sort this problem out for the last month. I have updated my billing information and seen that $1 has come out of my new credit card to verify the card. There is money on the card too. I still keep getting an error of the product expiring & this is stressing me out as I am in Australia and there is no way for me to contact adobe as it is in america. I sat online waiting for someone to help me via chat yesterday for 20 mins, finally got through and explained my situation and they said they will transfer me to another department via chat, and the other department never turned up. I am so frustrated, can you please help me?

    Hi i tried this and turned my computer off & then back on then logged in and opened illustrator and it still doesn't work
    Date: Fri, 6 Dec 2013 13:45:22 -0800
    From: [email protected]
    To: [email protected]
    Subject: New credit card updated however creative cloud still saying it will expire in 12 days
        Re: New credit card updated however creative cloud still saying it will expire in 12 days
        created by MMedwick in Adobe Creative Cloud - View the full discussion
    I don't know if this will help or not.  I've been having a similar problem for a while.  After multiple attempts to update information directly on the Adobe site, I finally got my  license to renew just now after signing out of the Creative Cloud client on my computer, then signing back in.  It's not the first time I've tried that, it's the first time it actually worked.
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5908189#5908189
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  • I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no l

    I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.

    This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    Mylenium

  • Creative cloud quit, says "download again" and still no joy, same message.  Camera raw gone, Existing Lightroom and PS-12 won't talk.  What's up?  Looks like Creative Cloud trial botched up something. iMac

    Creative cloud quit, says "download again" and still no joy, same message.  Camera raw gone, Existing Lightroom 4.3 and PS-12 won't talk.  What's up?  Looks like Creative Cloud trial botched up something. iMac
    Tried a number of "fixes" from blogs.  No joy.  Deleted all my adobe apps, rebooted, and Creative Cloud says it needs to reload.  Went through that process, and it quit near the end, saying it needed to reload and directed me back to same Adobe site.  Hmm.  Round and round we go.  How do I get off of this loop and get my Adobe Lightroom and PS working fine again?  Whole episode started after loading CC and then PS said it didn't have Camera Raw.  Went and downloaded that, wouldn't load and said I needed Adobe Download Diagnostic (or something like that) went to suggested link, whereupon it tells me it is no loger available. 
    Looking forward to cleaning everything off and starting over!!  Any input gratefully accepted and I will NOT be trying CC again.  I am sure it is just fine, just not for me, now. 
    David Balcaen

    I forgot to write down my computer specs:
    iMac 27 Mid 2011
    2.7 GHz Intel Core i5
    4 GB 1333 MHz DDR3
    AMD Radeon HD 6770M 512 MB
    OS X 10.9.2

  • When i try installing photoshop from adobe creative cloud it says: fail on update, try again, i try again and says the same

    When i try installing photoshop from adobe creative cloud it says: fail on update, try again, i try again and says the same, any help?

    Try this link; follow the instructions carefully: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    And also a troubleshooting page: https://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html
    Benjamin

  • I have the Photoshop CC/Lightroom CC package.  In Creative Cloud It says Install beside Bridge, instead of Try Me.  Can I use it?

    The question above (and below) asks it all I think.:
    I have the Photoshop CC/Lightroom CC package.
    In Creative Cloud It says Install beside Bridge, instead of Try Me.  May I use it?

    Of course you should use it.
    Bridge is an integral part of Photoshop, even though it now acts like a separate application.  In its first iterations, Bridge was called simply The Photoshop File Browser.  That is all it is, a file browser that shows you what files you have, and which hands your files to the appropriate application, whether that be Photoshop, Camera Raw, Lightroom, Acrobat, Illustrator, InDesign or even MS Word.
    Bridge does not open, edit manipulate or save any files.

  • My creative cloud desktop say that i logoff! I can't login and download nothing

    My creative cloud desktop say that i logoff! I can't login and download nothing
    Thanks for your help

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Mylenium

  • Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions?

    Paid my subscription for Creative Cloud Student and when I sign in, I can only use the trial versions..
    What do I do?

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

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