Why did AT&T change my billing due date?

I think it's a simple question and only wish to get an answer from AT&T or someone who actually knows the answer.  Don't speculate, don't answer with an educated guess.  I don't mind change if the reason is explained to me but all I received was a vague text message.

RobBinCT wrote:
I'm not making this a conspiracy. I'm asking a fair question about what I don't understand. My due date was the same for like 10 years, I don't know anyone else's due date. Why shouldn't I be inquisitive about this? Nothing from AT&T has explained to a layman why this benefits me but I have read how AT&T shareholders benefit greatly from this. Is transparency to much to ask?
No one has indicated that there would be a direct benefit to the customers to have 21 days from the end of the billing cycle until the bill is due.  The indirect benefit would be that this eases the training for customer service representatives so that they don't have to look up the region of the country that a customer is in when resolving billing due date concerns.  Also, this streamlines the billing system so that all billing due dates are calculated the same way.
I don't think that any question is too much to ask, but I'm wondering if you will ever be satisfied with an answer to this question.  Many posters have given you answers and not only do you reject the answer, you attack the person giving it.  There's no reason to attack the posters in this thread.

Similar Messages

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    Yes.  You need to call Customer Service in order to do this.
    https://community.verizonwireless.com/message/681401/
    https://community.verizonwireless.com/message/841181

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