Why did i move! anyone give me some advice for get...

Ok, ill start at the begining, i have had broadband for years, and having been with freeserve, Zen, and most recently sky i decided to move over to BT.
This was purely because im cancelling sky TV so it didnt make sense to keep broadband with them.
I have enjoyed speeds the last couple of years of just over 5mbs thanks to all the work zen put in getting my line working wonderfully. When i moved to sky, they changed nothing and this continued.
I moved to BT on the 24th, and the speed was around 700k, i called and complained and they said my line was in a recovery state and this was standard procedure. In 2 to 3 days time my line would be wonderful.
I have called a couple of times since then as my line keeps dropping to be told this is normal and the same "recovery state" blurb given to me.
I understand the line dropping when you move ISP, but i have never had a connection so slow.. its got slower every day since being activated. when its actually up (which is less than its down) i now get speeds <100k at very best.
I want out, i have agreed a contract, but there not providing a service, i cant even find a number to complain on!!!
Day 5 of my new internet connection and i get told this recovery state will last 10 days. we use the internet a lot in my house, there are 4 of us who i would say are dependant on it, and what BT are providing is unuseable!
anyone point me in the right direction for complaints or just getting out now?

that's the nature of forums - people who come to forums like yourself (and me) came because they were having a problem and were hoping someone on the forum could help.  You don't get people coming to a forum and posting how great there connection is and that applies to all ISPs
If you want some help/assistance from the forum can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester http://speedtester.bt.com and post the results.
are you connected to the NTE5 master or test socket or somewhere else? Do you have any phone extension sockets in your home?
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

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