Why did I pay $54 for Photoshop Elements 12 only for 30 trial and the opportunity to buy for $99?

Why did I pay $54 for a code?  All I got was a 30 day trial and the opportunity to buy Photoshop Elements for $99.  I am very upset.

The redemption code is used to get a serial number, which you enter into the trial or download version to activate it. If you're having trouble with the link in your receipt, try the link on this page:
http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html

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    I'm becoming increasingly frustrated with Adobe. Not just for Elements 8, which yesterday drove me to the brink of wanting to throw my computer out my ninth-floor window. But also from this website, which, once again, did not remember who I was, despite my logging in as myself. All my previous posts have vanished. It asked me to create a screen name, which I'd already done once or twice, and then told me the one I have, EdHoover, was in use. Y'think? That's because I'm using it! After backing out six times, it finally just put me logged in as such. (But all my history is gone.)
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    this is the chat that helped me with nothing
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Rashmi.
    Rashmi: Hello. Welcome to Adobe Technical Support.
    mary russell: hello
    Rashmi: Hi Mary , How are you doing today ?
    mary russell: im ok i would be better if the software would install properly
    Your chat transcript will be sent to [email protected] at the end of your chat.
    Rashmi: In  that case i will suggest you to please Disable firewall and then activate the software
    mary russell: i tried that too
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    Rashmi: PLease disable Antivirus
    Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
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    mary russell: now it says download limit exceeded
    Rashmi: I am sorry , but we do not have any more support for taht
    mary russell: ok what do i do since it says download limit exceeded
    Rashmi: Allow me a moment,
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    mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
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    mary russell: its trying again
    Rashmi: Are we still connected ?
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    Rashmi: Download will take time
    mary russell: it wont do anything when i click on download for windows
    mary russell: it has never given me a chance to enter the serial number
    mary russell: i dont have mac i have windows
    Rashmi: http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    Rashmi: Please click on the above link and select the software and download it
    mary russell: i dont want 10 or 11 i want 12
    Rashmi: Please select 12
    mary russell: were trying again
    mary russell: it still has not asked me for the serial number
    Rashmi: Please download the software and  then enter the serial number at the time of installation
    mary russell: what app am i supposed to open it with
    Rashmi: What
    Rashmi: I am sorry we do not have any more support for Elements 12
    Rashmi: If you need further help please visit our website forums.adobe.com
    mary russell: it asks me to choose what app to open the software with
    mary russell: shouldnt it just open on its own
    Rashmi: Ok
    mary russell: so what app do i open it with
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    mary russell: what is owan
    Rashmi: I am sorry for the typing mistake
    Rashmi: OWN
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    Rashmi: I am sorry , we do not have any more support for that
    Rashmi: please visit our website forums.adobe.com
    Rashmi: Are we still connected ?
    Rashmi: Are we still connected ?
    mary russell: yes
    Rashmi: Is there anything else I can help you with?
    mary russell: now it says access violation
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    Rashmi: I am sorry we do not have support for elements 12
    mary russell: then get me to someone who can help me please this is really frustrating
    Rashmi: Sorry for any inconvenience this has caused
    Rashmi: But we do not have support for that .
    mary russell: how do you not have support for that
    mary russell: are you kidding me
    mary russell: is there someone above you that could help me
    mary russell: ???
    Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
    mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
    Rashmi: Give me a moment.
    Rashmi: Let me call my senior.
    mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
    Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
    Rashmi: I am sorry to know that.
    mary russell: not so good im really frustrated that elements 12 wont download and install properly and then i keep getting told we dont have support for elements 12
    Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
    mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
    mary russell: its not my computer i dont have this problem downloading anything else at all
    Rashmi: I understand, the resolution is available only on forums.adobe.com
    Rashmi: Is there anything else I can help you with?
    mary russell: if its available on their why cant u tell me how to resolve this
    Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
    mary russell: the issue isnt listed on that site

    Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12.  Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10?  If so what specific error are you receiving?

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