Why did i pay for the $45 plan and now its saying i did not pick a plan

I am not sure how this happened and it is very frustrating and it needs fixed asap. what do i do to fix it??

Hi there
I’m sorry to hear that you’re experiencing some trouble with your rate plan! I can help you with that! Does your online account show that $45 was deducted from your account balance? Also, is this the first time you have chosen a rate plan with your GoPhone account? If the balance has been used but a rate plan does not appear to be active, please send me a private message by Clicking Here and include the following information:
Full name
Contact number
Cell number (for this account)
Best time to contact you
Thanks,
Charise

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Why did i pay for the $45 plan and now its saying i did not pick a plan

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