Why did I spend the money if I can't export a pdf?

I paid $21 of my companies money so I can complete a power point presentation that I am going around the country to present to our field service team, and the Satisfaction survey that I need to convert to word so I can place within the power point cannot be converted. . . This is agrivating....  I get this error:
Your PDF file could not be successfully exported to your selected format.
Convert documents to Adobe PDF and export Adobe PDF to other formats using Adobe CreatePDF (http://createpdf.acrobat.com)
© 2013 Adobe Systems Incorporated. All rights reserved. 345 Park Avenue, San Jose, CA 95110 USA
Please tell me why this would be happending....

Yes. . . . here is what I see below. . . . and the attached document is what I am trying to convert TO a word document. . . .
cid:[email protected]
Michael Cook • Project and Auxilaries Manager • Field Service
[email protected]<mailto:[email protected]> • C: 801.879.6779 • P: 801.705.6263
simply smarter • vivint.com
4931 N. 300 W. Provo, UT 84604
cid:[email protected]

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