Why did it restore my iphone when all I wanted to do was update the software?
I went to do a software update on my iphone and it completely restored it deleting everything I had on it. What the **** and why is itunes so effed up? Every time I use it it screws somethign up on my iphone. Please help!
If you are using the iphone as designed, then all of your content should be on your computer. Sync it back.
Similar Messages
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Hey guys. My IPhone 3GS is unlocked and i went to update the software and it said that an unknown error has occurred and said it needed to be restored to connect with Itunes. When i got to restore it, it gets about 3/4 of the way done, says an unknown error has occured(1015). I have no clue what to do and all and any help would be amazing.
See Here
https://discussions.apple.com/message/15290457#15290457
From the More Like This on the right... -
HT4972 When i was updating the software on my iphone 4 it froze during installation.
When i was updating the software on my iphone 4 it froze during installation. When i reset it, it would not turn on. now once it is hooked up to iTunes it says it needs to be restored and i believe Iwill lose all the contacts. Any help?
rhinob wrote:
This won't do anything.
Thanks for clearing that up all mighty Apple god.
rhinob wrote:
I am having the same problem.
Really? And you know this based on what? The lack of a specific error message from the OP?
rhinob wrote:
I am assuming
Yes... and as the saying goes, when one assume they make an a$$ out of u and me.
Stop assuming, let the OP provide some more specifics and then some actual troubleshooting can be done. It's unlikely that your issue and the OP's are related. -
Adobe is giving me the runaround when all i want to do is download the programs i bought several years ago. Anyone else experience this? Contacted support, was told i would get a call back. Account blocked so I had to create a new one to download trial versions to compete my work. So frustrated.
You will need to have the serial number to activate the products. Please have then handy & also check the compatibility of the operating systems.
Regards
Rajshree -
I was updating the software on my iphone4. I got a message saying that it could not update. Now my iphone will not reboot. It only shows a pic to connect to itunes, but nothing is happening when i connect it. How do I fix this?
If you're not a developer then you really should not have upgraded.
I'm unsure how you can fix this as you have already done a back-up on iOS 7 and apple don't support firmware downgrades. -
Hi all! I was updating the software on i pad to ios6, update was interrupted(apple update server is unavailable...). iTunes Diagnostics shows that "secure link to I tunes store failed". I use Windows 7 Home Premium 64 bit. Can anybody help please?
The following was done so far:
1. Windows Firewall - new rule created for itunes.
2. iTunes - latest version installed.
3. LAN setting : automatic detection of proxy is enabled;
4. iTunes diagnostics shows:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
TOSHIBA Satellite L655
iTunes 11.0.2.26
QuickTime 7.7.3
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003FB880034B7720
Current user is not an administrator.
The current local date and time is 2013-04-23 11:01:14.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {1CB5BBC2-8124-4664-899A-CE0A4683E3B4}
Description: Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 08:00:00 1970
Lease Expires: Thu Jan 01 08:00:00 1970
DNS Servers:
Adapter Name: {8140112A-43D0-41D6-8B36-BE146C811173}
Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)
IP Address: 10.5.7.196
Subnet Mask: 255.255.0.0
Default Gateway: 10.5.0.1
DHCP Enabled: Yes
DHCP Server: 172.18.255.2
Lease Obtained: Tue Apr 23 10:14:40 2013
Lease Expires: Tue Apr 23 22:14:40 2013
DNS Servers: 121.97.59.7
121.97.59.2
121.97.59.3
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2013-03-22 10:05:31.
@@@. iTunes IS ENABLED THROUGH THE FIREWALL , even though diagnostics says "NOT enabled"hours after the first post i somehow got this to work. dont know how, but i do tried the dns clear cache, the clear host file, oh and i did the check automatically detech dns AND THEN se-check it again before i got this to work.
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if i update the software in my iphone 4s will it support lte, if i update the software in my iphone 4s will it support lte
http://support.apple.com/kb/DL1624
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My iPhone is in recovery mode after attempting to update the software
How do i get my iphone to stop recovery mode, it is connected to itunes and everything. When i take my phone off itunes it restarts and tells me to connect to itunes, then tells me the phone is in 'recovery mode'. Please help me someone.
same exact problem here, phone won't go out of recovery mode. went to apple store, said to restore it but will lose all of my data. don't have it backed up. read that the restore resets the phone and deletes data however it does not actually 'erase' the data. if i can get the phone restored, how do i get the data too?
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please help me to solvere this problem as soon as possible.im waiting for use that again............................
Is your phone unlocked by the french provider? If no, you can't use it with an other provider.
See also http://support.apple.com/kb/HT1937 for more infos about supported carriers for your country. -
I tried to update the software for my iPhone 4S, 16 GB to the most recent version (8.1?). I don't know what I was updating from, because I can't access that, but it was whatever was installed on it (I got it about a year ago, so probably 6.something).
It froze, and now won't turn off, or on, or sync with my macbook plus, which is what I have always sync'd it to. (I backed it up and sync'd it right before I tried to update the software.)
Since it originally froze almost 3 hours ago, it shows a white screen with the apple on it and a line underneath. When I try to sync with my laptop, it says it needs me to enter a passcode on the phone, which I can't enter because the screen is frozen. So I'm unable to access the iPhone portion of iTunes.
I have tried to turn it off, with no luck. I have tried rebooting my laptop and syncing, but I still get the same result.
Does anyone know how to fix this?
I really wanted to wait to update the software, but I was having internet connectivity issues for the past 3 weeks, and Sprint suggested updating the phone's software.
Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
I was using my Macbook when it suddently shut down, I was updating the operating system so I had the charger on even though there was still 90 percent of energy. I tried to turn my Mac several times but it doesn`t turn on, also the green light of the charger is not working, it`s looks like the charger is dead too. What`s wrong with my Mac?
Try resetting the SMC.
MacBook and MacBook Pro with a battery you can remove
Shut down the computer.
Disconnect the MagSafe power adapter from the computer, if it's connected.
Remove the battery.
Press and hold the power button for 5 seconds.
Release the power button.
Reconnect the battery and MagSafe power adapter.
Press the power button to turn on the computer
To reset the SMC on newer Mac portables with a battery you cannot remove
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC. -
I had to update the software on my iphone 4 so I could get icloud and backup everything on my phone, so I can go this morning and get an iphone 5, but when I did it did a restore and took everything off my phone, like aps, pictures and music. They are in the itunes library, but I dont know how to get them back on my phone. It only allows me to sync with my phone, which is empty???
Can anyone help me?If the information is in iTunes on the computer you have synced with in the past another sync, being sure you select the items you want on the iphone, should copy those things back to the iPhone.
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Why did my phone shut down when I started updating software?
Why did my phone shut down when I started updating software?
Hi Patraposo,
Thanks for visiting Apple Support Communities.
It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you just see the "connect to iTunes" screen, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you see another symptom, feel free to reply with more information.
Best,
Jeremy -
I was updating my software on my iphone 4 and it crashed so it recovered it and i restored it from its back up. However I have lost all my music and my apps but not my pictures. How can i get my music back. I did not remove my phone from the computer until it had said it had finsihed.
Media and apps are not part of the backup. They need to be re-synced from your itunes library or re-downloaded from the store.
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Hi I tried to do an update on my Iphone 4 hardware but it failed (dont knoyw why) I followed instructions to restore my Iphone unfortunatel all im left with is an image of itunes with a usb and a dead phone can someone help???
Hey, I aggree with Tempelton for the most part, but if you are an advanced user on the computer on the phone, there is one thing you can try. There is a program called RecBoot, which might help you, and here is a page that might help you. http://jaxov.com/2010/05/recboot-iphone-recovery-mode/ If you are not an advanced user, I would NOT recomend using RecBoot, and just proceeding with the restore. A little consolation could be that you probably had Photo Stream on, and you might have been backing up to iCloud, which should mean you'll have some stuff after the resote. Sorry this happened!
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