Why did my brand new rMBP startup asking for a password?

I bought a brand new apple 13" macbook pro retina from my university autorized apple retailer store. Its an earlier 2013 model but still was bought brand new in a sealed box and all of the components inside are sealed with plastic. When I opened the computer for the very first time and turned it on it pulled up a screen with a user named "1" and asked for a password. I tried to just hit enter but it wouldnt allow me in and i guessed the password "1" which ended up unlocking the computer. It brought me straight to the regular desktop screen and didnt even offer set-up assistant like it says in the instruction booklet. It doesnt appear to have anything saved on the computer but I opened up the power section of "about this mac" and it says that the battery has 2 full cycles. This doens't seem right for a brand new computer? Somebody please help me out, the store I bought it from is closed now and they told me when I first bought it there are no refunds since I didnt buy it through apple directly. I do have a year of warranty through apple. What should I do?

What that store did was reinstall OS X to remove the original owners info and didn't know how to reset the Setup Assistant system to make it look like it had never been turned on.
But if they sold it to as new you have a good case for a full refund. If you get that refund do not buy another from that store.

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