Why did my contacts not  download to new iphone, everything else did?

why did my contacts not download to my new iphone via itunes ? everything else did.  with my favorites only numbers transferred not names.

For the Contacts (I'm waiting my new 5s) I'm using the free App "MyContactsBakup" (or MCBakup), it works just fine on my iPhone 4.
It works for pics too I guess. It is reliable, it process and send a file attached to a mail with all your contacts (pics, etc.). You open the attachment from your iPhone and add all the contacts again.
Easy and effective, I'm happy with this.

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