Why did my phone go black?

why did my iphone4 go white and then it went black?

Hey,
To force-power off, hold the home button and lock button down at the same time for 8 seconds until it restarts -- you'll see an Apple logo. My guess would be that the app wasn't "compatible" with iOS 7 but it was downloadable on iOS 7. Did you see the Details section to see if they said "iOS 7 support coming soon?"

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Why did my phone shut down when I started updating software?

Why did my phone shut down when I started updating software?

Hi Patraposo,
Thanks for visiting Apple Support Communities.
It is difficult to know why devices behave unexpectedly; however there are several articles on the Support site that can help recover your iPhone if the update did not complete.
If your iPhone will not turn on, start with the steps in the "Power/Battery" section of this article:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
If you just see the "connect to iTunes" screen, the steps in this article can help:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If you see another symptom, feel free to reply with more information.
Best,
Jeremy

Why did my phone unexpectedly shut down

Why did my phone unexpectedly shut down two days later after system update?

Your phone shut down enexpectedly because of a bug in iOS 7. The bug is also present in iOS 7 for iPad 2,3 and iPhone 4,4S. I'm running an iPad 3 and updating to iOS 7.0.4 solved the problem for me. Hope it helped

Why did my phone erase all contact for SMS and recent calls

Why did my phone erase all contact for SMS and recent calls

I googled it found a solution add + and country code to each contact number in your contacts and they will id

Why did my phone freeze up during update

why did my IPhone freeze up during current update?

I have the same problem. I plugged in my iPhone, started the iOS 6.1 udpate. 30 minutes later, my iPhone4 is frozen in the "loading" screen with Apple logo and progress bar - only the progress bar isn't moving and I can't reset the iPhone.
Help appreciated. My iPhone is just a brick with a progress bar, currently...
I can not power the iPhone down, and a hard reset simply brings me back to the progress bar screen on the phone. I can not restore from backup through iTunes because the phone is locked.

Why did my phone die?

SO my android died and i pressed the volume and start button and it turned on but why did it die anyway??

Hi there Sofiya19!
I know it can be confusing when an electronic does something like this. This is called hibernation mode and sometimes occurs when the phone hasn't been rebooted in quite some time or is needed after a new application is installed.
It's very similar to a home computer that reboots itself randomly. It doesn't happened too often, but is needed for the cpu to reset.
Please don't be alarmed as this is normal and I'm glad you were able to get yours back up and running. Now, if it happens extraordinarily often, that's a different concern, so keep us updated!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport

Why did my screen go black while my phone is on?

i downloaded a Disney app from the app store. After the app downloaded I closed all running apps and when I went to open the new Minnie Mouse Puzzle App (free) my screen went black. At first I initially thought my battery died. I plugged my phone in and it vibrated to let me know it was plugged in. I then tried to shut the phone down by powering off. No luck. Then I asked Siri to power off the phone, her reply was Sorry I cannot do that. I cant turn off my phone or do anhything else. Siri keeps telling me "not at this time" so she is also unavaible to do much. What is wrong with my phone?

Hey,
To force-power off, hold the home button and lock button down at the same time for 8 seconds until it restarts -- you'll see an Apple logo. My guess would be that the app wasn't "compatible" with iOS 7 but it was downloadable on iOS 7. Did you see the Details section to see if they said "iOS 7 support coming soon?"

HT201269 Why did my phone just turn off?

Dear Apple Company,
     So recently I have synced my phone's music to the computer, after the next day I was not able to use my phone because it had turned off. At first I thought it might've just been because my mother and I have not paid our phone bill. Well last night my step-father did that and my mom was able to use her phone perfectly fine. And so, seeing that my mother had no issues, I attempted to turn mine on. Guess what? It still didn't want to turn on, after so many attempts, after charging it all night, my phone did not want to turn on. My father thought that it might've just gotten a splash of water on it because sometimes I don't dry my hands from when I wash them and I touch my phone but then quickly dry it off. I thought that since I have dropped it many times it might've now chose to turn off. And my mother just thought it was old and I needed a new one because I have had it for 1 year. But aside from our hypothesis, what should we do to turn on my phone once again? Or what do you think might've happened to my phone? Please send me back an email.
                                                                                                                                  Sincerely,
                                                                                                                                                  Karla Zafra.

Hello Karla Zafra,
Thank you for using Apple Support Communities.
For more information, take a look at:
iPhone: Hardware troubleshooting
http://support.apple.com/kb/ts2802
Will not turn on, will not turn on unless connected to power, or unexpected power off
Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
After at least 30 minutes, if:
The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
If the display turns on, go to step 4.
If the display remains black, go to next step.
Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
Have a nice day,
Mario

Why did my screen went black while on FB? Now it will turn on or re-boot, Why did my screen went black while on FB? Now it will turn on or re-boot

My phone was working fine this A.M. and while I was on FB page it went black. I have tried turning it on and re-boot and nothing, just a black screen. Can you help me. The nearest Apple store is 2.5 hours away. Thank you

Plug your device into the original charger & block in a wall outlet and leave it alone for a couple of hours. Then, while it is still plugged in, restart it by holding down the home button and the power button for 10-15 seconds until you see the Apple, then let go.

Why did my phone non stop backing up?

Please help me....initially i wanted to sync the songs which i had added into my itunes library to my iphone. But after clicking Sync, it shows "step 2 of 4: Backing up...." and it has been N hours ago since i had pressed the botton Sync. What is wrong with my iphone? Does this means too many data to be backed up in my iphone? I do not think so as i do not have much apps in my phone and pictures or videos as well.
I'm a new iphone users and still adapting to this phone. Please someone help me. Why it just couldn't Sync the songs into the phone just a click away?

Please help me....initially i wanted to sync the songs which i had added into my itunes library to my iphone. But after clicking Sync, it shows "step 2 of 4: Backing up...." and it has been N hours ago since i had pressed the botton Sync. What is wrong with my iphone? Does this means too many data to be backed up in my iphone? I do not think so as i do not have much apps in my phone and pictures or videos as well.
I'm a new iphone users and still adapting to this phone. Please someone help me. Why it just couldn't Sync the songs into the phone just a click away?

Why did my phone duplicate my songs?

ok so i plugged my phone into my computer and when i looked at my music almost all my songs had duplicated. when i tried deleting the duplicates it deletes both songs. what do i do???

Never Mind, I figured it out byt reading another thread. For some reason, I did not have the "Sinc only Checked Items" checked on my phone. Hopefully this will resolve my frustration.

Why did my phone's airplay stop working when I updated to ios 6.1.1

I recently updated my iPhone 4S to the new operating system ios 6.1.1, and I now cannot connect my phone to my apple tv through airplay. I still can connect my wife's iPhone (3GS) to the apple TV, so I know it is not a network thing or something like that.
Does anyone know of a solution?
If you use airplay with you apple TV, I would reccommend holding off on the update until this error is fixed.

Today, I did a restore on my iPhone 4S, then reinstalled ios 6.1.1. My airplay works now as I had set it up as a new phone instead of restoring the from one of the backups.
Sometimes when a person restores a phone from one of the backups, you will just reinstall the previous problem. I also did not setup iCloud when I reinitialized my phone for I did not want the processing to be impeded.
I'll setup iClould later and see if that causes airplay to stop working as I think that was the cause.
I believe the problem was that there was just too many apps running in the background and too little ram and/or processing power left for airplay. With the new ios 6.1.1, it probably takes up more processing than previous versions and just enough to shutdown airplay and keep it from running.
Miket502, you might have a simular problem. I'm not telling you what to do with your phone, but it may be a solution to do what I did.

Why did the phone icon on my home screen become useless after the KitKat update?

I received the KitKat update on my DROID Razr Maxx HD 2 days ago. Now when I click on my phone icon from my home page, the message "App not installed" displays. Now, in order to make a phone call, I have to open all my apps and scroll to "phone icon". How do I reinstall an app that is obviously still there. Apparently the update disconnected the link to the app?

Can't tell you why, but you should be able to fix by simply replacing the shortcut.
1) remove the current shortcut on the home screen by holding the shortcut and dragging it to the "X remove" option
2) go into your app list and find the phone link there, hold it and drag it back to your home screen

Why did my phone reset to factory settings?

I've had the incredible 2 about 18 months with no problems; I just took it out of my pocket to make a call, and the screens have all reset to factory - my 5 screens of icons are gone and I have the Welcome to HTC Mail message. All the apps I've downloaded are still available, but this is a pain. Is there any explanation?
Larry

Hi Lynn,
Personally, it takes me hours to setup my phone the way I want it after a reset so I understand your frustration! Has the device been functioning as normal since this occured? Had you recently installed any new applications before this happened? Did you notice any new updates coming through to the phone? I would be more than happy to provide additional support if needed.
Thank You,
YaleK_VZW
Follow us on Twitter @VZWsupport

Why did my phone freeze when it was syncing?

i connected my phone to my itunes to download the latest, and when it was almost done it froze up and said wasnt able to complete. no my phone is frozen on the apple screen w the status bar. what do i do to use my phone??

I have the same problem. I plugged in my iPhone, started the iOS 6.1 udpate. 30 minutes later, my iPhone4 is frozen in the "loading" screen with Apple logo and progress bar - only the progress bar isn't moving and I can't reset the iPhone.
Help appreciated. My iPhone is just a brick with a progress bar, currently...
I can not power the iPhone down, and a hard reset simply brings me back to the progress bar screen on the phone. I can not restore from backup through iTunes because the phone is locked.

Why did my phone go black?

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