Why did the App Store bill my debit card for the entire app fee when I had money on my account?
I bought a Music Studio app recently that costed $15 and I had $15.04 on my account. I was aware this wasn't enough for tax, so I tried to use a debit card when it said I had insufficient funds. After the process, it took no money off of my account, but billed the debit card for the entire fee. Can I get this payment rearranged? Or a refund?
Contact iTunes. See:
Contact iTunes
Similar Messages
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I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated
Debit card? Are you sure?
USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances." -
When I go to update my software using the app store download, it always asks for the previous user's ID, not mine (my IT guy at school's-I am a faculty with admin priviledges). I have signed in as me, have set the main preferences login user as me,and everywhere on the laptop I can use my apple ID except here. It always shows me a greyed out ID of my IT. How can I reset this to my ID? It doesn't give me an option to change the user ID, only a link to reset password. I reset it, but it did not change the problem. Can someone help me?
It's not an ID problem, it's an ownership problem.
When someone uses their personal Apple ID to buy and download content, the content is licensed to them and has their Apple ID engrained in it's DNA. It is an anti-piracy program. And when that personal Apple ID is used to setup a new Mac, it involves the Mac itself, the shipping OS and any pre-installed apps as well.
It's not the correct way to handle Macs that belong to a business or an institution. And had it been handled correctly they would not now be in this predictument needing a drastic remedy. -
I purchased an album from the itune store and was charged twice for the same album. How can I correct this?
You can contact iTunes support and ask them to refund or credit you for the second charge : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I have 11 updates in my App Store but every time I click the update they ask first my apply ID that would be fine but after they will ask my credit card details since this is only to update. Please help me.
Also, even I would like to download some games it's ok to ask for our Apple ID but in the second time they will ask for the credit card details. Please help meMy younger brother had the same problem. You have to go into settings, app store, details and then change your credit card details to none. If there is no none option, you will have to use a different apple id.
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Why can't I just use my debit card for adding my child to family share?!
I want to use my child on family share but can't because I don't need or want a credit card, my bank has fraud protection, who actually just called me about fraud because I purchased the newest iPhone! I don't like credit cards. Why can't I just use my debit card as usual? Kids can get credit cards just as easily as they can debit cards! This is ridiculous. Why isn't there another option to verify I am the parent?! I am so beyond angry right now. Like I am being punished for not owning a credit card!! Otherwise there will be another way to do this. A person should have the freedom to use their chosen form of payment without missing out on all the options available. Honestly even if I wanted a credit card I haven't enough credit because of past mistakes. So this is not making me happy at all.
Mad Parent,
I feel your pain. We refuse to have credit cards, too; yet it's required in order to create a child's apple id. I will most definitely be leaving feedback with Apple. This is absolutely ridiculous that we can't just use our debit cards! Mine is a VISA. I use it to make CREDIT CARD transactions everywhere else, why not be able to use it the same way here!?
I just had to restore my sons phone because he forgot his 4-digit password and got it disabled. I didn't have it already on my itunes so my only option was to restore it. I wanted to create his own apple id so he didn't have to keep using mine. Because every time he downloads a new game it automatically ends up on MY device as well, not just his. Anyway, he needs his own apple id. But, apparently, that won't be happening until Apple gets their heads out of their butts and figures out how to serve ALL of their customers!
Signed,
Equally Mad Parent -
I purchased a ringtone I won't let go and was charged 3 times but no ringtone. I did not get a order number either as I did not get it sent to my iPhone number.
Hello, Penny bank.
Thank you for visiting Apple Support Communities.
I would recommend reporting a problem with the purchase via the steps in the article below. This process will also show you any pending purchases that have not been invoiced.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
You can also report an issue with this purchase by accessing your purchases history in iTunes on your computer.
iTunes Store & Mac App Store: Seeing your purchase history and order numbers
http://support.apple.com/kb/HT2727
Cheers,
Jason H. -
Credit card & app store country. also debit card...
Does from which country's app store one can purchase from depend on where the credit card belongs to? If I want to be able to download from other (or all) stores what type of credit card will I need? Currently I'm allowed to make purchase only from the Indian store.
Also, are debit cards allowed?
NeeravI have a similar problem. I am English but have live in Italy and the only credit card I have is a british one. I only have access to the English app store so am unable to download any app which is only on the british version even if they are free. It says that my credit card is not valid in Italy, obviously that is not true as my card works all over the world! I hope that apple does something about this as it is mad to think I must apply for an Italian credit card just to download free apps!!
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So I got my Mac World e-mail, it talked about the free apps from MS (Word, Excel, PowerPoint, OneNote), so I downloaded them, in the comments section of the article someone that didn't like them said there was no need as iWork was free and no subscription needed.
Anyway, after letting the ad for MS 360 play out, word opened, but it wouldn't let me access my skydrive, now called onedrive, it was grayed out and needed the 360 subscription, needless to say I deleted all of the office apps and based on the comments section of the article I went back to the app store to get iWork.
They are not free, each app is $9.99, according to the app store, so tell me is there something I'm missing, there were others saying it was free, so what is the truth here?
Currently I use Textilus for creating documents, well one or two, writing on the ipad is horrible, and it still doesn't recognize my printer or any documents I save in Textilus. I have to save the page as a picture, open up the Epson app, select photos, and print.
I was hoping something useful would be available, but it looks like that's not going to happen.Beginning last September (I beleive) the three iWorks app are free only for qualifying newly purchased devices (http://support.apple.com/kb/HT5913)
And yes, on the iPad, MS office apps can only be used to read files unless you have an Office 365 subscription.
Can't respnd to what Textilus does or doesn't do when it comes to printing. That might be a question for the app vendor. -
Where is the option to deselect a debit card from the payment options menu?
Okay, so i had made a purchase wiht my Visa Debit Gift Card about a month ago. I knew my balance was low on my card (about $0.91). With that in mind and knowing the exact balance i had gone a made a purchase. Now, however, the itunes on my comupter said i had $0.51 left in my account. My ippod itunes store app said i had $0.88 left in my account. I had made the purchase on my ipod note. In seeing that amount (the $0.88) i mad my purchase. everything went thru with no errors, until later in the month. I go to update a few of my apps from the itunes computer version. when i tried to update, it said i had to confirm my payment method. So, thinking i would just choose "none" i clicked okay. Come to find out, my debit card is still attached to my account and i cannot undo this and im also in debt $1.29. Apple, you suck first off. And second, i've been reading that adding an itunes gift card will not undo this debt...furthermore i must continue to say Apple, you suck. Why can i not undo this?
Just found an alternative that I thought was possible but wanted to confirm.
Set yourself up a Nokia account on www.ovi.com and set up an OVI Sync account. Sync the phone to the online account to start with.
Then, using the online interface to OVI Sync you can create an event that can be repeated weekly among other things. Re-sync the phone and that repeating event will be entered into your calendar.
Was this post helpful? If so, please click on the white "Kudos!" star below. Thank you! -
Does the apple store (not online) sale cases for the iphone?
i was wondering because tonight im going to an apple store and look for a case i am hapopy with.
Yes, but the two stores in my area have been out of stock on a lot of cases. They seem to be a hot item right now.
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What must I do to opt out of the automatic charge for the App, THE DAILY?
Hi..
Instructions here > iTunes Store: Purchasing and managing auto-renewing subscriptions -
The App Store Keeps Giving me Updates for The person who Previously owned my Computer??!
Can ANyone Help with this, my itunes is registers to me + my mac etc so dont understand how this has happened :S I click update and the Guys email pops up. Please help!
The Latest one is a Game - its not even installed - Nyan Cat: Lost in space. Not system updates ect
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I have also tried searching for them in finder and going through the trash, i have had no luck yet and confused on where they might be.
With the amount of information you've provided it's impossible to offer a solution. We can't see your computer so we need to know the details of your problem and setup, i.e.:
what version of iPhoto are you using?
what system version are you running?
what do you see in the iPhoto window when iPhoto opens?
what fixes have you tried?
where is your library normally located?
did you apply any updates or upgrades just prior to the problem occurring?
are you running a "managed" or "referenced" library?
how much free space on your boot drive?
If you launch iPhoto with the Option key held down you'll get a window with all libraries that iPhoto an find. What do you see in that window?
If you select a library in the window it's location will be shown directly beneath that window. -
Why my Apple ID can buy anything in the apple store Nuys can not buy in the game?
I was use my Apple ID until last weeken but when I want to use on Tuesday it's say my your purchase could not be complete
Hello Guiqi Zhang,
Thank you for the details of the issue you are experiencing with the iTunes Store on your iPad. For the issue you are experiencing, I recommend signing out and back into the iTunes Store on your iPad:
Changing your Apple ID account
Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.
Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.
The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.
You can find the full article here:
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
If the issue persists after signing out and back in, I recommend following the iOS steps in the section titled "Troubleshoot issues on an iPhone, iPad, or iPod touch" in the following article (you can skip any steps you have already taken):
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Thank you for using Apple Support Communities.
Best,
Sheila M.
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