Why do Adobe make it so difficult to Purchase a Product.

I would like to change my Country of Origin from the United Kingdom to Ireland.
To do this I was asked to contact Adobe Support.
I would like to upgrade from Elements 10 to Elements 12.
No more no less.
I'm not not good at jumping through hoops, now.
I'm 74yrs. Old, so give me a break, I want to give you MONEY.MONEY, MONEY.
Michael Walsh

Click on this products link. At the bottom of the page you can choose or change your region.
http://www.adobe.com/products/catalog.html

Similar Messages

  • Why does Adobe make it so very difficult to report a possible phishing scam that uses its name/logo?

    --and possibly even hijacks information from its Web site?  I'm a veteran user of computers/digital products/software programs/email clients, and I'm very concerned that, as careful as I am, I may have been "phished" early this morning in connection with my legitimate online purchase of the ExportPDF program for my home computer.  Had a cordial exchange with one of Adobe's customer reps, who directed me to the piracy site, even though this is not really a piracy issue.  Other forms requre types of technical information that simply don't apply to this type of interaction.  Does anybody at the company care that their products and resources may be being misused for fraudulent ends?

    Please notify Adobe of any security issues here:
    http://www.adobe.com/support/security/alertus.html

  • Why do you make it so difficult to contact you?

    Finely. I have you on my Kindle and why is it so difficult to try and use? I can not use it at all.

    Hi Larry,
    I'm very sorry you're having trouble using Firefox. Is there a specific problem we can help you with?
    If you can let us know more information, we'll do our best to help.
    Thanks,
    Jayelbe

  • Why does Adobe make computer deactivation so unintuitive and hard to find?

    In these forums, it is very easy to find many users submitting questions about how to deactivate one computer and then activate another, but there are very, very few straight answers, if any.  The suggestion that "Deactivate" should be selected from the "Help" menu seems no longer to be applicable, as there is no "Deactivate" option displayed in my Photoshop CC 14.2.1 "Help" menu.
    Why not post up high and easy to find, "Deactivate: Here's how"?

    For what it's worth, I sympathize.
    An Adobe Help doc for activation procedures is at Activation & Deactivation Help
    But I don't see that many people pointing to it in these forums - or even much evidence that people are aware of it.

  • Why do you make it so difficult to get help? I just want to restart my Creative Cloud membership

    the link is broken

    Hi - I'm hoping I can help you out herre.  Can you tell me what link you are trying to access?  Is it from within an adobe product or on one of our websites (like creative.adobe.com)?
    Thanks,
    Todd

  • Why does Paypal make it so difficult to track account information completely

    I own a business which takes Paypal transactions, both through eBay and through my store. I am also a Quicken user and use Quicken's one step download to quickly and easily get all of my financial information in one place. Not just for Paypal. Paypal has never been consistant on the method that they have used to supply account information. Changing catagories. Changing transaction types and never supplying . unless you dig deeply, the transaction fees seperate from the gross. Sometimes I see the gross reported. Sometimes I see the net.  Hidden .30 transaction charges. Spurious information regarding whether a transaction is available. All of these items should be line items and easily referenced to the transaction. As a business owner I am acutely aware of the importance of keeping accurate records and having this information supplied without a consistant method is both inconvient and time consuming. I am forced to sort by hand through a muddle of data in an attempt to balance an account that should be very simple.  I have to think that there is some bad blood between Intuit and Paypal since they can't even agree on a connection protocol. Intuit products connect to your account web page and actually scrape the data. This is asinine. Discuss  

    kernowlass wrote:
    No, of course you are not a scammer, but would you not welcome anything that would make paypal safer? I think it takes a lot longer to show up in US accounts ie about 2 days but in the UK it is only 2 hours normally. But even if it was a few days i would rather have a payment from a genuine verified buyer who has linked their bank account than risk withdrawing funds > finding the payment reversed and my account in negative. Personally, I wouldn't welcome "ANYTHING" that makes PayPal "safer." Do you work part-time for FIFA? I am in the US. I am a consumer, not a seller or business account (although I have been, very, very early on & I am a verified buyer sand seller.) I have three credit cards and two bank accounts attached to PayPal. I have thousands of dollars in PayPal credit available to me. Yet if I want to send my daughter $200.00 it has to wait 3-5 days. I use other instant methods to transfer money to my daughters. Frankly, I have always considered it a US "Banking" law. If PayPal made money available instantly it would be evidence it would be acting as a bank and not a "funding service." But that is only my opinion, NOT a researched fact. As far as banks in the UK making funds available in 2 hours, I am very surprised. I used to do business with a Midlands pottery and cashed Barclay's "cheques" in my US bank, which cleared in 3-5 days, which is quite reasonable. Then I traveled to the factory and received a check for services rendered (less than £500.00) and I took it to a Barclay's down the street and they wanted me to open an account and wait a week! I had a passport, US military ID and a US driver's licence as identification. In the US, if you take a check to the bank it was drawn on, they will cash it with proper ID. (Of course I haven't tried this since the 90's. Maybe things have changed in the US and UK banking laws.)

  • HT4527 Why do apple make this so difficult?

    I have been at this for days now and still missing...
    Tracks, Playlists, Ratings, Play Counts and all my Apps!
    Very annoyed.

    These are two possible approaches that will normally work to move an existing library to a new computer.
    Method 1
    Backup the library with this User Tip.
    Deauthorize the old computer if you no longer want to access protected content on it.
    Restore the backup to your new computer using the same tool used to back it up.
    Keep your backup up-to-date in future.
    Method 2
    Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
    Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
    I'd recommend method 1 since it establishes an ongoing backup for your library.
    If you have an iOS device that syncs with contact & calendar data on your computer you should migrate this information too. If that isn't possible create a dummy entry of each type in your new profile and iTunes should offer to merge the existing data from the device into the computer, otherwise the danger is that it will wipe the information from the device.
    If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
    Should you be in the unfortunate position where you are no longer able to access your original library, or a backup of it, then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
    tt2

  • Why does apple make it so difficult to contact them?  I just want a follow up on a case I opened and can't seem to get to the right place.  You can't follow up with the email because it's a no reply. Very frustrating.

    Anyone have a link? I have been going round in circles for at least an hour.  Not much fun with a home button that dosnt work.

    you get help with anything you need if you go to a Apple store, i've been using apple for many years and they have never let me down, also you can contact them by phone, here is the link to the page: http://support.apple.com/kb/HE57
    Good luck

  • Why does apple make it so difficult to understand what is going on with my one to one?

    Does anyone have any answers for this? I don't even know where to list it here as a question.
    Just spent over 2 hours, off and on, trying to get someone at apple to help figure out what's going on with my one to one. They give a number for help but there's no one there - only more gibberish about go here go there go all over the place on their site.... So called 'customer service' doesn't understand my question? Another place it says call the store, well that was another waste of time....
    If I get a message saying my one to one is expired and then I pay for it via paypal, wait for the activation email. I sure don't want to pay for something I already have - that was my grocery money for 2 weeks.
    When I click on that link it says:
    Activation error
    This membership cannot be activated because this Apple ID is already associated with a One to One membership.

    zihsuan wrote:
    The Apple outlet is an authorised service provider that does AppleCare as well as far as I know
    Contacting Apple World Wide for Support and Service
    http://support.apple.com/kb/HE57

  • Every time I visit CNN I get a message saying that Firefox prevented the page from automatically reloading. I want to allow this. How can I do this? Why does Firefox make this so difficult? It's just a news site...

    I want to allow CNN.com and other news and weather pages as well as blogs to automatically reload. I cannot figure out how to do so. Every other browser I've ever used has a way of allowing certain "trusted" sites to reload. All I get is an icon that says "Allow" but when I click on it the message instantly reappears and the only way to get rid of it is to "X" out of it which defeats the purpose completely.

    That shouldn't block refreshes.<br />
    If that happens then check your extensions (Tools > Add-ons > Extensions)
    See:
    * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

  • Why doesnt Adobe just UPDATE Flash Professional? Arent they reinventing the wheel?

    Congratulations on getting to open beta with Flash Catalyst!
    I know its late in the game to mention something like this but why didnt Abobe just update Flash Professional?
    It seems that the arguments for flash Catalyst center around the following:
    1) smooth workflow between Photoshop & Illustrator, especially because of the same layer view
    2) No coding required to create components out of artwork
    3) Can create FXG  and FXPs to be used in Flash Builder
    4) Can create multi screen aplications
    1) 2) and 3) could all be solved by adding a new types of symbols to Flash Professional's 3 currently available symbols(MovieClip, Button, Graphic)
    1) could be solved by adding a new Sprite symbol.
    Flash Professional needs to be updated to keep up with and match the structure of AS3 anyway.
    Sprites were added in AS3 and now wireframe components are being added to the code structure, why not just at that on the design side as well?
    Sprites are essentially MovieClips with out a timeline.
    So if you created a new Sprite symbol and opened it up in the timeline, you would only see one frame with folders and layers.
    A Sprite symbol is essentially organized the in layers and folders and would just like a photoshop file.
    And if you really want it to look like a Photoshop layout, then you just move the timeline view over to the right.
    This would solve problem 1.  Designers could import their artwork into Flash Professional as a Sprite and it would be a seemless experience.
    Obviously I'm not saying that a bitmap is a sprite. But I am saying that layers of bitmaps and could be organized inside of a Sprite. And the designer could turn any of the assets into a Button, MovieClip, Graphic, Sprite, and hopefully other Classes and WireframeComponents available in Flash.
    2)&3) could be solved by adding a new Symbols for the new Wireframe Components. The Button symbol already has a template with 4 states. Why not update Flash Professional to visually represent more Classes and Component Classes, instead of just the MovieClip Class and the Button Class. Even better, maybe there could be a way to make a template for creating our own wireframe components. Just assign a base class for the wireframe class and a base template, and the introspection view will display accordingly.
    States of the component would be listed out at the top instead of frames,  just like the Button Symbol used to be.  Different layers could be designated for specific graphical parts of the component. The designer would be free to add their own layers if necessary.
    In previous versions of Flash, everything was a movieclip and everthing had a timeline. Thats not the case anymore. The timeline is for intropecting MovieClips, but this view could be different when intropsecting different types of symbols such as Sprites, Buttons, Wireframe Components, and even Custom Wireframe Components(extensible).
    These new Symbols and also Sprites could export to FXG very easily.
    The multi screen applications in 4) look pretty similar to the Slide Presentation Template. Why not just make a new MultiScreen App Template and youre done. these MultiScreenApp Templates could exporte Screens to FXG or export the whole Template to a FXP.
    I applaud the work done on the new wireframe components and FXG. Great Job!
    But, just cant understand why you cant update Flash Professional with new types of Symbols(Sprites, new Buttons and wireframe Component Classes) and a new MultiScreen App Template.
    Flash Professional needs to keep up with AS3 and also needs to export FXG and FXP.
    Why doesnt Adobe focus on on this rather than create a new Tool? These features need to be added to Flash Professional anyway.
    Isnt there more of a disadvantage to having 2  tools for designers that do the same thing?
    I'm sure this issue has been debated before. Can anyone point to me links that have the arguments for creating a separate tool instead of updating?
    Has anyone ever suggested that Flash Professional should keep up with AS3?
    Has anyone ever suggested making Sprites a new symbol in Flash Professional so that it could be more seamless with Photoshop?
    Has anyone ever suggested make Wireframe components in Flash Professional like the Button Symbol in Flash Professional?
    Has anyone ever suggested updating Flash Professional so that it would export FXG and FXP?
    What is your opinion on this?
    -thomasglyn

    @Ross
    Thanks for your explanation. I appreciate your feedback.
    I'm glad we agree that ideally there should be 2 main tools, one for designers(Flash Professional) and one for programming(Flash Builder).
    You had mentioned "But, that assumes this is possible.  As it currently stands it is not" and the reason being "Catalyst, and Builder both use a completely different framework from Professional. The component architecture is drastically different, not to mention the entire backend of the software.".
    You could also argue that, the reasons to make a separate flex component creation tool like Flash Catalyst assumes that updating Flash Professional CS4 is NOT possible. But is the statement about the framework being entirely different really true?
    Well, that depends on what you mean by the term "framework".
    Framework can refer to 3 things in this case.
    1) the component framework
    2) the code framework(AS3)
    3) the flex framework (mxml, fxg)
    If you are refering to #1 then you're right, because Adobe hasnt updated the flash component framework in Flash Professional from Flex3 Halo components to Flex4 Spark components.
    Flash components have gone through many iterations, and the switch from AS2 to AS3 was probably more profound than the new wireless component structure(Spark). And now that we have AS3, isnt the only difficulty creating a intuitive UI in Flash Professional, and adding export features?
    If you are refering to #2 then I think you're incorrect, because Flash Professional has been updated to AS3 and Flex4 Spark components use AS3. I would totally agree with you, if CS4 did not go through all of the trouble updating to AS3.
    If you are refering to #3 then you're right, because Flash Professional doesnt export mxml, fxg, or fxp, but with a little creativity, it would probably be possible to allow such an export. Adding FXG/FXP export features could be solved by creating a new type of project file.  Adobe did this for AS2, AS3, flash lite, etc. Why cant they just make a new AS3/FXG file that only allows you to build fxg/fxp exportable assets.
    Why cant Adobe make a Sprite class the default document class for AS3/FXG projects and when some adds a movie clip asset, export movie clips as swfs or swcs?
    So to be honest, after opening up Flash Catalyst again and looking at it again, I almost get the feeling that its just a Flash Component creation tool with a Photoshop UI, for the new AS3/Flex 4 components(Spark components) that Adobe just refuses to add to CS4.  CS4 uses AS3 and Spark components use AS3.  CS4 needs to be a visual design tool for all the classes in AS3(as much as possible).
    Perhaps Adobe originally meant to name this product...
    ADOBE FLASH COMPONENTS
    Or maybe Adobe Flex Components(but thats no longer true, because Flex 4 will be Flash Builder).
    In regard to "reinventing the wheel". Flash components have been reinvented several times, and I totally agree with you that this is important to "reinvent" components to keep up with new techiques as2,as3,fxg.  You are right, this is a positive thing. However in this case, I am using "reinvent in a negative sense.
    So maybe I shouldnt say "reinvent the wheel", but "reinvent the car".
    Perhaps Adobe is trying to create a wheel for the upperclass RIA programmer Flex car, and isnt making it compatible common designer/programmer Flash car. And when they finished the wheel, and they decided just to make a Segway for the Designers and Flash people to ride, that uses this new wheel.
    You might argue that its more approachable for designers, and designers feel at home because the ui is similar. This is precisely why Adobe should hurry up and finish updating the ui of the Flash Professional IDE so that its ui is more compatable with Photoshop and Illustrator. The fact that Photoshop and Illustrator is the standard for designers are perhaps one of Adobe's greatest advantages.  They could make the designers happy if they just make a Sprite inspector view with layers like photoshop in Flash Professional, instead of using the old "everything
    is a movieclip" paridgim. Flash Professional has already upgraded to AS3 and in AS3 everything isnt a movieclip.  So it would be nice if they could make views for some of the new classes and wireframe components.
    This is the age old debate, update or start from scratch.  I guess I'm saying that I think the hard work of updating to AS3 has already been done, and its just plain wierd that Adobe decides to build a separte tool for components, when they use the same AS3 code base.
    Its just insanely exciting to just think about what could have been if Flash updated and brought on more Designers and at the same time linked in the Flex community. Thats what Flash has always been about! The meeting point between Designers and Programmers.
    To go this far and quit just because of components just leaves me blue.
    It seems that many projects stop at 80% complete and if the developers just spent the extra 20% on fine tuning things then they would have a very high quality product. In this case the remaining 20% is  components, ui, and export. I understand that there are probably many things I dont understand, especially when you through in marketing, and product life cycle.
    But I think Adobe could have done it, if they put as much effort into it as they did to make an entirely new product.
    Maybe we should make some noise before its too late.
    I'm still interested in seeing more links that show the logic behind the initial discussions of this debate when it was first decided.
    pls keep me posted.
    @nwfa & macsavers
    Yes, youre right. it does seem to be their plan.  I just hope they are just testing the waters.  Perhaps after they do the initial selling of Flash Compenents, then maybe they could offer a free update to CS4.
    As I mentioned above, the main reason designers feel at home is because of the UI of Flash Catalyst. UI's can be updated, and I believe Flash Professional can and should update itsui for the reasons I mentioned above.

  • Why is Adobe stealing from us customers by not allowing us to cancel monthly renewal memberships?

    Why does Adobe make it nearly impossible to cancel and steal from customers by forcing monthly renewals?

    This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
    -cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
    -or http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
    -or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  • Why has adobe made Illustrator so clunky, difficult and unfriendly to use?

    Why has Adobe destroyed the workability of Illustrator? I've been working with Illustrator, professionally, since 1988 (and almost as long with Photoshop) and this 'Creative Cloud' incarnation is just a f******g DISASTER!!!! Do they deliberately set out to make it as difficult to use as possible? It's bad enough that  you have to sign up to this 'Creative Cloud' nonsense, but do the idiots that design the software ever try to actually work with it?!!! Have they got a clue about workflow?!!!!!
    There is ZERO customer service, and no way of giving feedback. The arrogance of Adobe is just astounding - almost as astounding as the breath-taking stupidity of the people who write the damned software. I just wish they'd stopped at Illustrator 10 - at least that was sensible and workable.
    If someone can actually - I mean REALLY - contact Adobe, you can tell them from me that their software and company policies stink - as does their arrogant indifference to paying customers evidenced by the complete absence of customer support. Also, you can tell them that their software writers are ignorant, incompetent fools.

    The poetic version would be that Adobe don't have a "vision" and simply are limping from version to version as long as they can make a buck with plugging on a handful of features every time. Specific to AI it's pretty clear that the software would have needed to be "reinvented" from the ground up 15 years ago. Similarly, the people responsible for its development now seem to prefer to waste their time with things like the barely workable new curve tool or those ridiculous MAX demos instead of tackling more fundamental issues like the atrocious and unreliable file format, import/ export handling, parametric editing and generative, reusable graphics, genuine 3D tools and whatnot.... Alas, things are as they are and thankfully there are other programs out there aplenty.
    Mylenium

  • Adobe Presenter - Why does Adobe have to be this difficult

    Well, today I wanted to sign up to use Presenter......  I did my 30 days and I WAS ready to make a commitment!!!!  That was until I went to make my commitment and Presenter is NOT listed anywhere!!!  So how am I to purchase this product when it's NOT an option.
    Even more so, when I try and contact Adobe to get some help, this is the only place I can go!!!!
    Why does it have to be this difficult?  Why can I not contact someone that can help me????
    I guess maybe I need to more on to Articulate.  I'm sure they would be happy to take my money!

    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why does Firefox have to make it so difficult to get answers--I am not going to be able to check the website to see what anyone might reply to my question on crashing?

    I have no way of checking to see if anyone answers this. Why does Firefox have to make it so difficult?
    What does this means: DLL C:\Program Files\Mozilla Firefox\MOZCRT19.dll is not a valid Windows image. Please check this against your installation diskette.
    Suddenly all my tabs closed. Then Windows told me I had a gazillion infections. Then a tiny strip appeared saying it was Firefox and these little blocks started to fill up the little strip as if it were downloading something--there was no way to cancel this so I cut the power. Now when I try to use the Firefox icon, I get the message above.
    Am I supposed to remove the old Firefox stuff and start from scratch? I am stuck using Internet Explorer.
    I went to the Firefox website and tried to download it again, but McAffee jumped in and said there is something wrong with Firefox and I should register with them that I am downloading Firefox (I do not have McAffee). Then I got a security warning saying Firefox is not safe.
    I am completely at a loss as to what to do next, since I don't understand any of this mumbojumbo.

    Here's the story on one of your infections, namely JS:Redirector-EH[Trj]: http://www.microsoft.com/security/portal/Threat/Encyclopedia/Entry.aspx?Name=Trojan%3aJS%2fRedirector.H
    The main problem with malware is that it uses the installation to proliferate by contacting hostile servers to download more of the same rogue code.
    Firefox doesn't have the option to "Run" a file. You can only "Save File" or "Cancel". If you downloaded it with IE8, then yes, you can run it, but that's not what I wanted you to do.
    What you should do now is to disable System Restore. You can open System Properties by hitting the Windows logo key and Pause/Break key together. Then click the "System Restore" tab. Then checkmark the box which says "''Turn off System Restore on all drives''". Reboot to clear its contents. System Restore unfortunately makes a backup of all executables which includes viruses so that when you reboot without deleting them first, System Restore reinstates them again.
    After you complete that step, run Avast and Malwarebytes again to make sure the system is clean.
    Then go to the Windows Update site (link on your start menu) and install the missing patches which enabled your machine to become infected in the first place.
    Once the system is clean, repeat step one to download Firefox again, but please do not run the file. If you don't see the option to "Save File", cancel the download, but it should be there. You can use this direct download link to download FF4.0.1 [http://www.mozilla.com/products/download.html?product=firefox-4.0.1&os=win&lang=en-US Download Firefox 4.0.1]
    Run the file after you download it to the desktop.

Maybe you are looking for