Why do i always get conversion failure when converting pdf files to xls in exportpdf program?

I have had export pdf for months.  I cannot export pdf files to excel files.  It always says conversion failure. Anyone have any idea why this is happening?  I am so frustrated!  This was supposed to make my payroll reports easier, but it has not helped at all.

Hi denise/sharon,
I can understand your frustration. Are you converting via the ExportPDF website, or from within Adobe Reader? Does the conversion failure occur every time that you try to convert a file (has it ever worked for you)?
Since you're talking about payroll, I'm assuming that you're accessing ExportPDF from a corporate computer. You may want to check with your IT department to make sure there are no firewall/proxy settings that limit your access to the Internet.
Also, make sure that you're using a supported web browser. You can find a list here: System Requirements | Adobe Acrobat Pro and Online Services
Finally, if you're using Reader, you can try disabling OCR (optical character recognition) by following the steps in this document: How to disable Optical Character Recognition (OCR) when converting PDF to Word or Excel.
Please let us know how it goes.
Best,
Sara

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