Why do I get a black screen and no sound when playing video in iTunes 8?

Just downloaded the new iTunes. I don't have any video playback when I click preview in the store. No video when I try to play anything that I've already downloaded. The play cursor moves but I have a black screen with no sound. I'm hoping this is just a temporary glitch.
Any recommendations? I'm using the latest version of Leopard 10.5.4 on an Intel iMac.

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

Similar Messages

Why do I get a black screen and no sound with video in iTunes 8?

Just downloaded the new iTunes. I don't have any video playback when I click preview in the store. No video when I try to play anything that I've already downloaded. The play cursor moves but I have a black screen with no sound. I'm hoping this is just a temporary glitch.
Any recommendations? I'm using the latest version of Leopard 10.5.4 on an Intel iMac.
PS: This same question is posted in iTunes download category too.
Message was edited by: NowWhat!

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

All my downloaded(digital copy) movies will no longer play in itunes, i get a black screen, and no sound, but the time keeps going. how can i fix this?

All my downloaded (digital copies from dvds) won't play in itunes. I get a black screen and no sound, but the time keeps moving. How do i fix this?

Hi 22chill,
I recommend that we delete and re-download the movie from your purchase history:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Thanks,
Matt M.

Why do I get a black screen in front row when watching some iTunes store purchases? esp Cars 2

We bought Cars 2 a few months ago from the iTunes store. The movie won't work in Front Row, we only get a black screen (except for the blue Front Row controls at the bottom) although the audio comes through just fine. The annoying part is all of our other iTunes store movies work fine in Front Row. Just Cars 2 is broken. I don't think that it is an authorisation problem because it plays okay in iTunes, Quicktime, even via airplay to an appleTV or via Home Sharing to our iPad.
The movie is only standard definition so I am guessing that it is not an HDCP issue; I understand that there is only HDCP on HD movies. We are playing it on a Mac Mini (core 2 duo) on a Sony Bravia via a VGA connector.
After a little bit of complaining, apple let us download the movie again in case the file was corrupted, but unfortunately the same problem with the new version.
The computer did have Perian installed at one point, but uninstalling and restarting made no difference.
I have found lots of reports of movies with missing picture in Front Row but these are all ripped videos, never with an iTunes Store purchase.
Apple won't refund our money as the purchase was more than 60 days ago by the time I gave up troubleshooting and reported the problem.

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

Black screen and no sound when I try playing my iTunes video

I downloaded some free videos from iTunes and when I tried playing them I got a status bar that showed them running but there was no picture and no sound. All of my software is up to date so what is the problem?

Yeah! Problem solved: It's a QT issue.
Cause: Mac Update Software downloaded a faulty QT.
Solution: Download QT from Apple's QT site.
Great to have the Video back

High pitched crackling and scraping sound when playing videos

I just got a video iPod, loaded a couple of TV shows that I bought through iTunes, and tried to play them. I get a loud, high pitched electronic crackling and scraping sound during playback. The music I louded plays perfectly, so what is the problem here?

Thanks. I'm planning to go there this morning. I just bought it yesterday, so they need to take care of it. I did try reloading the videos, but with the same result.

X200 black screen and beep sound when power module is plugged on and off

Hello,
I have the following problem. Today I turned on my X200 without power module, and when I plugged in power - the screen starts to flicker. This was not before, and I am using my laptop only during a week.
After that I turned on the laptop with power module, it was OK, but when I plug out and plug in power module, computer makes "beep" sound and becomes black for a second. Is that normal behavior?
Thank you!

does your battery hold a full charge. is it in good shape. is your machine under warranty. you could try support, but they're probably just gonna tell you to open a service claim. another thing, did it always do this or is this something that just started. did you just download any updates and this started right after. or did it just start doing this for no reason.
T430u, x301, x200T, x61T, x61, x32, x41T, x40, U160, ThinkPad Tablet 1838-22R, Z500 touch, Yoga Tab 2 Windows 8.1, Yoga Tablet 3 Pro
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
If someone helped you today, pay it forward. Help Someone Else!
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Why do I get a black screen when I start my macbook pro?

why do I get a black screen when I start my MacBook pro?

Hello szimmerli2 and welcome to Apple Support Communities,
It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.

Why do I get a black screen when i click on a PDF in a web page?

why do I get a black screen when i click on a PDF in a web page? Firefox works as is should.

Hi,
From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, then relaunch Safari. Try a PDF file.
If it's not Extensions, open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder then the Internet Plug-Ins folder. If you see any files such as this:
AdobePDF Browser or Viewer Plug-in
Move it to the Trash, relaunch Safari.
Carolyn :-)

Why do i get a black screen when i open a pdf file?

why do I get a black screen when I open a pdf file?

I'm seeing the same thing, as well as "zombie" AcroRd32.exe *32 processes.
(I'm seeing this on Windows 7, not Windows 8.)

I am running Mavericks on my MacAir. I developed a powerpoint presentation on my PC and tried to run it on my MacAir. When I go to full screen I get a black screen and Powerpoint crashes. Any ideas?

I am running Mavericks on my MacAir. I developed a powerpoint presentaiton on my PC and transferred it to my Mac. In powerpoint on my MacAir, when I go to full screen, I get a black screen and then power point crashes. I am running the latest version of powerpoint 14.0. Can you help?

Did you look at this https://discussions.apple.com/message/23589702#23589702
Phil

When I try to download software from the internet I only get a black screen and the software never downloads.

When I try to download software from the internet I only get a black screen and nothing downloads. I attempted mozilla firefox and software from a photobook site just to name a couple.

How much free space on the startup disk?
Right or control click the MacintoshHD icon. Click Get Info. In the Get Info window you will see Capacity and Available. Make sure you have a minimum of 15% free disk space.

Pro won't start. Instead get a black screen and a beeping every 2 seconds. LIght at front right corner of keyboard flashes in sequence with beeping.

Pro won't start. Instead get a black screen and a beeping every 2 seconds. Light at front right corner of keyboard flashes in sequence with beeping.

If it is giving a single beep every two seconds, then it is not seeing any of the memory. You could try taking the back off, remove the memory module and reinsert to see if that corrects the problem. Or just take it to an Apple store genius bar and have the techs do that for you.
If you are uncertain about working on the memory modules, you can find on-line videos for doing so at OWC, http://www.macsales.com where you can see the procedure for your year, make and model of MacBook Pro.

I use Safari as my browser. When on a site and I click on a PDF file I get a black screen and a notice that "Adobe Reader blocked for this website". However, this does not happen if I use Firefox.

I use Safari as my browser. When on a site and I click on a PDF file I get a black screen and a notice that "Adobe Reader blocked for this website". However, this does not happen if I use Firefox.

Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print PDF's displayed in Safari, you may be able to print by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar may appear under the cursor. Click the printer icon.
Step 2
There should be a setting in its preferences of the Adobe application such as Display PDF in Browser. I don't use those applications myself, so I can't be more precise. Deselect that setting, if it's selected.
Step 3
If you get a message such as ""Adobe Reader blocked for this website," then from the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and check the box marked
Allow Plug-ins
Then click
Manage Website Settings...
and make any required changes to the security settings for the Adobe PDF plugin.
Step 4
Triple-click anywhere in the line of text below on this page to select it, the copy the selected text to the Clipboard by pressing the key combination command-C:
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, move to the Trash any items that have "Adobe" or “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari.
Step 5
The "Silverlight" web plugin distributed by Microsoft can interfere with PDF display in Safari, so you may need to remove it, if it's present. The same goes for a plugin called "iGetter," and perhaps others — I don't have a complete list. Don't remove Silverlight if you use the "Netflix" video-streaming service.
Step 6
Do as in Step 3 with this line:
~/Library/Internet Plug-ins
If you don’t like the results of this procedure, restore the items from the backup you made before you started. Relaunch Safari.

Having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

having problems watching a tv series on iTunes on my macbook pro. bought from iTunes on this device but when i go to play it all it does is have a black screen and nothing happens or plays at all. any suggestions?

Hello toddy7,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: How to install the latest version
http://support.apple.com/kb/ht5654
Mac: Choose iTunes > Check for Updates.
Have a nice day,
Mario

Why do I get a black screen and no sound when playing video in iTunes 8?

Similar Messages

Maybe you are looking for