Why do I get a blank screen when I log in to ExportPDF?

When I access Export PDF through this link, I get a blank screen with only the option to cancel.  Is there another link I should be using?  https://cloud.acrobat.com/exportpdf

Hi export pdf,
That is indeed the correct link. Please clear your browser cache and try again. Or, try a dfferent web browser (see System requirements | Acrobat.com for a list of compatible web browsers.)
Best,
Sara

Similar Messages

  • Why do I get a black screen when i click on a PDF in a web page?

    why do I get a black screen when i click on a PDF in a web page? Firefox works as is should.

    Hi,
    From your Safari menu bar click Safari / Preferences then select the Extensions tab. If you have any installed, turn that off, then relaunch Safari. Try a PDF file.
    If it's not Extensions, open a Finder window. Select MacintoshHD in the Sidebar on the left. Now open the Library folder then the Internet Plug-Ins folder. If you see any files such as this:
    AdobePDF Browser or Viewer Plug-in
    Move it to the Trash, relaunch Safari.
    Carolyn :-)

  • I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

    I had to erase my hard drive and then reinstall everything back from my passport external hard drive. Now my iPhoto edit is not working. I get a blank screen when I want to edit. The photos show up in the library but I cannot edit them. Help?

    There are several possible causes for the Black Screen issue
    *1. Permissions in the Library* : Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild. Include the option to check and repair permissions.
    *2. Minor Database corruption*: Back Up and try rebuild the library: hold down the command and option (or alt) keys while launching iPhoto. Use the resulting dialogue to rebuild.
    *3. A Damaged Photo*: Select one of the affected photos in the iPhoto Window and right click on it. From the resulting menu select 'Show File (or 'Show Original File' if that's available). Will the file open in Preview? If not then the file is damaged. Time to restore from your back up.
    *4. A corrupted iPhoto Cache*: Trash the com.apple.iPhoto folder from HD/Users/Your Name/Library/ Caches...
    *5. A corrupted preference file*: Trash the com.apple.iPhoto.plist file from the HD/Users/ Your Name / library / preferences folder. (Remember you'll need to reset your User options afterwards. These include minor settings like the window colour and so on. Note: If you've moved your library you'll need to point iPhoto at it again.)
    If none of these help:
    As a Test:
    Hold down the option (or alt) key key and launch iPhoto. From the resulting menu select 'Create Library'
    Import a few pics into this new, blank library. Is the Problem repeated there?
    Regards
    TD

  • My email isn't working on my ipad I just get a blank screen when I tap on mail

         My e-mail isn't working on my iPad2 I just get a blank screen when I tap the mail icon. I had e-mail for the first 2 days I had my iPad then it disappeared I don't know what happened.                          

    try to quit the mail application in the multitasking feature. if this does not work try to reset the device manualy by pressing the home and power button until it powers off and restarts with the apple logo.

  • HT204088 I get a blank screen when I click on iTunes app on my ipad2

    I get a blank screen when I click on iTunes app on my iPad how can I rectify?

    SOLVED! I also received "Loading" message when I clicked on Apps store.
    Go to Settings, General - ensure Restrictions are Enabled.
    Also in settings, General Reset Network Settings.
    You you then see Apple logo for a few moments.
    Go to Settings, turn on wifi (you will need you network pass code)

  • Why do i get a black screen when i open a pdf file?

    why do I get a black screen when I open a pdf file?

    I'm seeing the same thing, as well as "zombie" AcroRd32.exe *32 processes.
    (I'm seeing this on Windows 7, not Windows 8.)

  • Why do I get a black screen when I start my macbook pro?

    why do I get a black screen when I start my MacBook pro?

    Hello szimmerli2 and welcome to Apple Support Communities,
    It will help us diagnose your problem to know the exact model, size, year built, RAM installed and OS you're running.

  • I'm getting a blank screen when trying to connect to my App Store.how can I fix this ?

    I'm getting a blank screen when trying to connect to my App Store.how can I fix this?

    I got this error after upgrading to new version. After searching these pages for an answer and not finding a usable one, I simply quit and re-opened iTunes, and... voila! Problem solved!

  • Pdf in Safari: Get a blank screen when I click on a PDF

    [Inventory]
    Safari 5.0.5
    Acrobat Pro 9.4.4 up-to-date
    Acrobat Reader 10.0.3 up-to-date
    iOS 10.6.7
    [Problem]
    When I surf the internet using the Safari browser And I click on a link that is a PDF, I get a blank screen.  The PDF does not render in the new Safari window.  What happened?

    Hay there
    I JUST FIXED THIS PROBLEM ON MY OWN COMPUTER
    --YIPPEE--
    I hope that this will help all those safari user that have been resisting the urge to put a fist through the screen like i was.
    1) there is a hidden 'library' folder in the "home" (looks like the little house) account -- you have to unhide it and make your change there
    2) i found it by doing a search for "pdf plugin" in the search area (by that litte mignifying glass icon thing)
    3) here is the path.     home/library/internet plugins/
    4) once you are in this folder you have to swap out all the old crap that's there for the new/updated stuff
    this is were you made sure your plugin are correct
    HINT: i copied all the pdf related plugins from the other "library" (the ones that were recent installs) into this one
    I then restarted safari and it was cool beans

  • Mountain lion, Get a blank screen when wake up.

    The problem started when i connect my Dell U2711
    to flash 5870's displayport
    The system works fine . When my pro sleep i can't wake display up.
    (Get only blank screen). But system wake up fine
    (i can use screen sharing to control my pro)
    The problem gone when i connect To 5870's DVI port.
    I started found this problem after installing mountain lion,
    Doesn't found the problem with 10.7, 10.6
    Help me please!

    I had this problem last evening also.  Tried soft and hard reset.  No change.  The last video I had been watching on the plane I had paused and sworn to iPod to play some music.  I later tuned the iPad off and put it away.  When I later tried to resume the movie at my Hotel all I got was a blank screen...every time.  What I just did to get the problem resolved was to go to iPod controls panel played the paused song and then closed the iPod app.  Then went to Videos and now the video came back where I had paused it.  Tapped Done in the top left corner and now I have all my videos back for access.  This must definitely be a bug between playing videos and playing music.  I had never paused a movie and listened to music before.....should work for you.

  • Get a blank page when I log in to my WRT54G router's setup page

    When I try to log in to my router's setup page, I get a blank screen.  My router's address is 192.168.1.1, and when I type that in to my browser's address bar, I do get the log-in prompt.  I enter the correct password (leaving the user name field blank), and I get a blank screen.  The ensuing page does not show me the various setup parameters.
    I have 2 PCs and have encountered the problem in both.  On one, I am running Windows 7 and the other is running Vista.  I recently upgraded my WinXP machine to Win7 and I did not have the problem on XP.
    Can you please help?
    Thanks
    J

    To view the router's web pages:
    You do not need an Internet connection. The router's "web pages" are built into the router.
    Use Internet Explorer, it usually works.
    JavaScript must be enabled.
    Use a computer that is wired to the router.
    In the non-working computer, temporarily turn off your software firewall.
    Point your browser to 192.168.1.1 , then login to your router. Your user name should be left blank. Your password is "admin" (with no quotes), unless you changed it.
    If you are using Zone Alarm, right click on the ZA icon in the system tray (lower right corner of screen) and then click "Shutdown ZoneAlarm", and see if this fixes your problem. If this does not work, try the following with Zone Alarm: Open the ZAISS control center, go to Privacy, then temporarily turn off Ad Blocking and Cookie Control, and see if that fixes your problem.
    Some Zone Alarm users have reported that adding 192.168.1.1 to their list of "trusted" addresses fixed the problem. This trick might also work with other firewalls.
    If you are using Noton Internet Security with the Add-on Pack, be sure to turn off the Pop-up Blocker, and the Ad blocker. Some users have reported that they needed to uninstall the entire Norton Add-on Pack.
    If you cannot get anything at 192.168.1.1 then perhaps this is not your router's address. Go to "Start" > All Programs > Accessories > Command Prompt.
    A black DOS box will appear. Type in "ipconfig" (with no quotes), then hit the Enter key. Look at the "Default Gateway". Is it 192.168.1.1 ? Point your browser to the "Default Gateway", then login to your router.
    If the above fails, disconnect your modem from the router, and try again. If this corrects your problem, then most likely you have a "modem-router" rather than an ordinary modem. Report back with this problem, and also state the make and exact model number of your modem (not the router).
    If all of the above fails, power down your entire system, unplug it from the wall, wait one minute, then power up and try again.
    If all of the above tips fail, then reset the router to factory defaults: Power down the router and disconnect all wires from it. Wait one minute. Power up the router, allow it to fully boot (1-2 minutes), then press and hold the reset button for 30 seconds, then release the button and allow the router to reset and reboot ( 2-3 minutes). Power down router. Wait one minute. Connect one computer, by wire, to a LAN port on the router. Boot up system. It should work.
    If you still have trouble, then you need to download and install (or re-install) the latest firmware for your router. After the firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.

  • I downloaded Firefox to my PC and olny get a blank screen when I click on the Icon, Why?

    I only had Internet Explorer on this new( to me) PC and wanted to download FireFox. I downloaded it to my PC and when I click on the Firefox Icon, all I get is a blank screen with a small menu bar at the top left. I DO NOT get the icons that show on the sample input screen at the top right. All I get is the History icon which does nothing when I press it. I deleted the Firefox app from my PC and downloaded it a second time and it does the same thing. My son gave me this used PC, but it did NOT have firefox on it. What do I do now?

    It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
    Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to internet for Firefox and the plugin-container process and the updater process.
    See:
    *https://support.mozilla.org/kb/Server+not+found
    *https://support.mozilla.org/kb/Firewalls
    *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
    Can you start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key?
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • My e mail  functionality doesnt work any longer on my 3gs phone. has worked perfectly for 18 months...now i just get a blank screen when i click on the mail icon...it still tells me how many mails I have waiting on the icon...any ideas?

    my mail has been working perfectly on my 3gs iphone. I can now longer access the mail after tapping on the mail icon. All i get is a blank screen with a reload icon and a write icon at the bottom, neither of which responds when touched. The icon continues to tell me how many mails I have in my inbox and continues to update.
    Any ideas?
    am on version 4.3.4 operating system.
    Thanks

    I have tried that also, but its still doing the same thing

  • Can I get a blank screen when playing music

    iPod Touch running iOS 6.1.5: when I am playing a song, I used to see the information about the song at the top, a "progress" indicator, a large blank area, and then the controls at the bottom. Now, the middle section has a note symbol in it.
    I believe that the center section would normally show the album art, but I have been carefully getting rid of that because I don't want to see it either. Is there a way to get back to a totally blank screen again?
    -- Guerri

    I have iOS 6.1.5. I just updated my iPod to that version on January 3. I updated via iTunes and don't recall getting an option to choose a version.
    Is there now an even newer version?
    -- Guerri

  • Why do i get a white screen when i lift the display screen

    when i lift the screen to log in to an account a get a 'white screen'  the machine does not respond to any key(s).  If I held doden the power button, I can re-boot and all is fixed untill the next time....   Maybe once a month this happens?

    Hello, NickNE. 
    I would recommend trying the steps in the articles below as they may help with the display issue you are experiencing.
    Intel-based Macs: Resetting the System Management Controller (SMC)
    http://support.apple.com/kb/ht3964
    About NVRAM and PRAM
    http://support.apple.com/kb/ht1379
    Cheers,
    Jason H.

Maybe you are looking for