Why do I get a login box when downloadin​g photos

I attempted to download photos from my Blackberry Playbook tablet to my laptop and PC; I downloaded the Blackberry Desktop Software and connected the tablet to the laptop. However, instead of being able to download the photos, I got a login box for which there is no working password. I attempted my tablet password several times, I tried my PC login (even though I wasn't using my PC at the time) but to no avail. Any ideas?  FYI: I tried contacting Blackberry Technical Support but apparently they don't answer these types of questions.

You got a login box where, on your PC in the BlackBerry Desktop Software while your PlayBook was connected?
if so, that would be your PlayBook password it's asking for.
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